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Cash and Trade Processing Manager - 2nd Shift

Job Req ID 21385376 Primary Location Newark, Delaware Job Category Operations - Transaction Services
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The Cash & Trade Processing Manager 2nd Shift. is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to manage a Cash and Trade Operations team, apply in-depth disciplinary knowledge to reach solutions and ensure deliverables are completed efficiently and accurately.


  • Primary responsibility for this position is to manage the daily production activities of the team including appropriate resource allocation, setting and reviewing performance goals, monitoring functional and shift-level metrics, ensuring all client SLA’s are met. 
  • Serve as the primary first point of escalation for staff members and internal and external clients.
  • Responsible for managing a team of 15+ staff members that fluctuates based on seasonal volumes and temporary staff hiring.   
  • Setting individual performance plans, providing coaching and feedback through a formal review process including productivity and quality metrics, attendance metrics and development/training needs. 
  • Create and monitor appropriate metrics for the functional area, shift, and site.  Ensure overall operating efficiency by maintaining standards for conduct, quality, performance and productivity and addressing corrective action when necessary.
  • Regularly monitor quality reports and eliminate client-impacting defects through coaching and process redesign.
  • Network/navigate within the organization in order to troubleshoot escalated issues and resolve.
  • Identify opportunities to implement process improvements and expense-reduction enhancements.
  • Actively lead Lean project teams, client projects, or other internal initiatives.
  • Ensure communication with peers across shifts is frequent, maintained and consistent.
  • Provide timely and accurate resolution to all issues.
  • Within a strictly regulated environment, adhere to all departmental policies, client requirements, and compliance guidelines.  Identify control deficiencies and implement appropriate procedures to mitigate any risk.
  • Participate on client calls as needed.
  • Serve as deputy for the Senior Transaction Services Manager as needed.
  • Visible across site and businesses through participation in site-wide committees, councils and projects.


  • A demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment
  • Minimum 2 years supervisory experience required, in lockbox operations environment preferred
  • BS/BA or equivalent work experience required
  • Must have strong attention to detail and solid time management and organization skills
  • Demonstrated ability to appropriately respond under pressure and effectively multi-task in a fast paced environment
  • Schedule flexibility as management team works 24/7 and meeting times vary
  • Intermediate Microsoft Office required
  • Strong and effective written and verbal communication skills across diverse audience and levels
  • Ability to provide leadership in a fast-paced, changing environment
  • Ability to quickly grasp operational processes and understand training
  • Strong ‘influence management’ skills
  • Able to work weekends and holidays
  • Able to attend management meetings off-shift as needed
  • U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position
  • Must pass an extensive background check (renewed every 5 years)
  • High School diploma or GED required
  • Schedule will include at least 1 Weekend day
  • This is a 2nd Shift Position


  • Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:

Operations - Transaction Services


Job Family:

Cash Management


Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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