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VP, Marketing Transformation and Delivery - PMO and Campaign Prioritization Lead

New York, New York| Wilmington, Delaware| Jacksonville, Florida| Elk Grove Village, Illinois| Charlotte, North Carolina| Irving, Texas| Sioux Falls, South Dakota

Job Req ID 22538612
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Citi is undergoing a Transformation to modernize and simplify the bank. We’re raising the bar and taking the opportunity to reevaluate the way we do business. This includes fostering a culture of curiosity and excellence and shifting our mindset to be simpler and data driven, making Citi an easier place to work and improving client experience. If you’re ready to be at the forefront of Transformation while taking your career to the next level, we invite you to come and join us!

Success Profile

As one of the world’s most global banks, Citi gives you the tools to make a difference. Through Transformation, we’re building the future of the bank and shaping the banking industry. Citi employs over 220,000 individuals located around the world, encompassing a broad range of teams, roles, cultures and backgrounds. Some of the skills that will make you successful in this role include:

  • Cross-Functional Collaboration
  • Credible Challenge
  • Risk Management
  • Data and Results Driven
  • Accountable
  • Adaptable


The US Personal Banking Marketing Transformation and Delivery organization is responsible for marketing operations, channel delivery and marketing technology in support of the Bank’s Branded Cards, Retail Bank, Retail Services, Mortgage and Wealth marketing efforts. 

The PMO and Capacity Planning Lead will assist in the prioritization and delivery of over 2000 campaigns annually, as well as supporting the project management of  large-scale, multi-year cross-organizational investment efforts.  This role sits at the intersection of business strategy, operational execution and large scale transformation.  Tight partnership with peers and leadership across Marketing, Lines of Business, as well as all operational teams is required.  This job requires strategic thought leadership and the ability to understand various business priorities to translate these into an actionable plan of record enabling transparent handoffs and the agility to respond to changing business dynamics. 

Responsibilities include:

Prioritization Operations: Support a campaign prioritization and capacity planning process within the US Personal Banking Marketing organization, enabling the overall organization to make the right tradeoffs while delivering against business goals within our resourcing model.

Project Management Office:  Support PMO office for Marketing Transformation and Delivery, ensuring complex cross-functional strategic initiatives are delivered on-time, with transparency at all levels of organization and with proper controls.  This includes management of multi-year, multi-roadmap large scale investments such as Marketing Technology Transformation.


  • 6-10 years of experience in financial markets business or business support

  • Data and Analytics Reporting Experience overseeing multiple projects and data systems/inputs

  • Demonstrated strategic thinking and analytical skills. Strong project management skills and discipline to deliver

  • Highly organized, detail-oriented, energetic, positive, resourceful, and proactive

  • Proven ability to manage multiple priorities in a fast-paced, dynamic environment and execute across multiple initiatives independently and as part of a team

  • Exceptional interpersonal, relationship, and influence management skills that allow for close partnerships with many different constituents: internal, external, frontline counselors, and senior executives

  • Exercise excellent judgment to make smart decisions and independently problem solve, while escalating to a leader when appropriate

  • Ability to be a proactive thought leader and suggest ‘new ways of doing things

  • Exceptional professional written and communication skills – clear, logical, and structured

  • Superior organization skills and scrupulous attention to detail

  • Strong sense of integrity with ability to handle sensitive issues and maintain complete confidentiality

  • Intellectual curiosity and learning agility needed to explore and evaluate new ideas

  • Previous experience of Business Planning / Strategy roles supporting large organizations strongly preferred

  • BA/BS preferred


Job Family Group:



Job Family:

Marketing Generalist


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Success Stories

Usman B.

Usman B.

“By joining Transformation, you will be at the center of driving change at Citi. You’ll help us lay the foundation to make this a better place to work and do business by implementing sound risk and controls. This team will give you a launchpad of endless opportunities to grow as a professional and challenge yourself while working across various functions.”

Risk & Controls Transformation Lead
New York

Cynthia D.

Cynthia D.

“Citi hires people for their potential and not just their experience. This gives people, including myself, the opportunity to try different roles and explore new careers. Transformation at Citi is a new adventure and will challenge how we do things at Citi: with clients, with regulators and with our peers.”

Mexico Transformation Head

Dan F.

Dan F.

“Data Transformation is a great area to be a part of at Citi. Data is at the heart of our business and ensuring that our data is of good quality with clear ownership is imperative to our success.”

Data Operating Model and Governance Program Lead
New York


Shahzad A.

“This is an exciting area to work in at Citi! Being part of Transforming a 200+ year-old institution is a once in a lifetime opportunity. This is relatively new work, so not only you can learn new skills and get exposure, but you can play a pivotal role in shaping the Citi of the future.”

Data Tooling and Capability Head

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