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VP, GWM Risk RRE Portfolio Risk Officer

Job Req ID 22593622 Location(s) New York, New York; Irving, Texas Job Category Risk Management
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Global Wealth Management (GWM) is a unified Wealth organization focused on delivering the full capabilities of Citi to clients across all the Citi Private Bank, Wealth at Work, and Consumer Wealth businesses. GWM will be a single, integrated platform serving clients across the wealth continuum, from the affluent to ultra-high net worth. GWM Residential Real Estate (RRE) provides residential real estate secured lending products to target market clients. The current Private Bank segment portfolio is US$43 Billion, and over $74 Billion inclusive of the full business perimeter of GWM.

GWM Risk Management is an independent global organization within Personal Banking Wealth Management (PBWM) Risk, which sits within Citi Risk Management. It provides independent risk oversight, challenge and approval for credit portfolio and broader risk-taking practices within the GWM business, ensuring such activities remain within defined risk appetite and limits.

The GWM Residential Real Estate (RRE) Portfolio Risk Officer provide independent risk oversight and challenge to the risk-taking activities of GWM RRE lending. The role is responsible for the development, integration, implementation, and governance of a comprehensive GWM RRE Lending Standard & Oversight framework with the Personal Banking & Wealth Management Secured Lending team.  The incumbent is expected to drive the integration and oversight on portfolio monitoring, collection strategy, loss mitigation, default services, and credit loss / reserve processes for the GWM Residential Real Estate portfolio.


  • Working in partnership with business units and independent Risk Collection Oversight, establish an effective portfolio & collection performance monitoring, default servicing and loss mitigation strategy that complies with corporate policy standards
  • Establish and implement a set of portfolio and collection metrics as well as benchmarks that enables a regular effective performance monitoring and early issues identification
  • Develop and drive process integration for credit loss / reserve recognition, loss forecasting and collection performance management
  • Manage regular portfolio and collection performance review forum.  Identify potential performance and/or process issues and engage stakeholders for issue escalation and remediation.
  • Design, implement and monitor the effectiveness of credit risk policies and where warranted, adjust credit policies to ensure performance and benchmarks are in accordance with established risk appetite.
  • Ensure that policies are in full compliance with enterprise policies, governing regulations and where required, document and obtain approval for exceptions.
  • Implement and manage analytic infrastructure and tools including models, MIS capabilities so that portfolio qualities can be accurately evaluated and ascertained.
  • Provide oversight to the relevant operation units or servicer to ensure that credit processes and staffing are appropriate, effective, and executed in full compliance with policies, both local and corporate.
  • Maintain a strong control environment at all times; escalate critical issues in accordance with corporate protocols and/or based on prudent judgment

Experience / Qualifications

  • Extensive relevant (5+ years) experience in private/consumer/wealth risk management with knowledge of real estate market and mortgage collection management
  • Experience in managing mortgage collection strategy, default servicing, foreclosure, and loss mitigation programs
  • Experience and knowledge in loss recognition (FFIEC write-downs), reserve (CECL) and loss forecasting for residential real estate lending portfolio
  • Knowledge of portfolio and collection MIS reporting
  • Understanding of classifiable and delinquency managed credit portfolios and operational policies and procedures, including a command of collateral management
  • Experience in executing on initiatives with a diverse group of stakeholders to achieve milestones and meet deadlines
  • Ability to apply credit and risk principles toward business goals
  • Effective written and verbal communication skills
  • Proficient in MS Office applications (Excel, Word, Power Point)
  • Tireless work ethic with ability to work well under pressure


  • BS or BA required
  • MBA or equivalent graduate studies is a plus


Job Family Group:

Risk Management


Job Family:

Credit & Portfolio Risk Management


Time Type:

Full time


Primary Location:

New York New York United States


Primary Location Salary Range:

$125,540.00 - $188,310.00


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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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