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TTS - Payments & Receivables Risk and Remediation Transformation Program Analyst, VP

Job Req ID 21326453 Primary Location New York, New York; Tampa, Florida; New Castle, Delaware Job Category Risk Management
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As the TTS business embarks on a comprehensive, multi-year transformation program, it is necessary and timely to evolve and grow the delivery management and governance processes and resources which will be relied upon to mitigate the delivery risk inherent in this franchise-critical investment.

This position is part of the Global Payments and Receivables In Business Risk team responsible for supporting the execution needs related to the Transformation Programs across the Payments & Receivables and TTS In Business Risk, Regulatory and Controls environment.

The Program Analyst will be responsible for coordinating key projects and developing program management plans and governance and reporting mechanisms to oversee the execution and completion of the various work streams of the TTS Risk and Regulatory Remediation Program Book of Work. This includes planning, coordinating, tracking, managing and communicating across all geographies, products, functions and partner organizations across Citi. Developed program management and communication skills are required in order to guide, influence and assist others to meet strict timelines.

This position will report to the Global P&R In-Business Risk Head.

Key Responsibilities:

  • Responsible for the coordination of key projects involving multiple countries and products globally. This includes planning, directing and coordination of day-to-day activities of running a program or portfolio of programs, assisting in the production and monitoring of statements of work, communicating periodically project progress and deviations to key stakeholders, and running working groups as appropriate.
  • Stakeholder management, including building relationships with key senior stakeholders to ensure successful delivery of the project/program, partnering with teams across TTS, ICG, ICRM, Risk, ACRM, ORM, EIO&T, PMO and other areas to escalate and manage critical issues to resolution and building relationships with key internal stakeholders in order to move projects/program forward while highlighting risks and escalating issues.
  • Create metrics and monitor/report project status on a regular basis, extracting the key details and business relevance to make the updates meaningful for a wide range of audience including senior executives.
  • Develop and implement processes to promote governance, consistency and standardization; drive adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program.
  • Act as subject matter expert to senior stakeholders and/or other team members.
  • Serve as lead project manager for remediation initiatives required to support firm level commitments and product centric initiatives, where required. 

Developmental Value:

  • The role is key contributor to the strategic coordination and direction, and successful execution of the TTS remediation efforts.
  • The role is global in nature and will entail developing relationships and working with senior stakeholders across multiple countries, products and control functions while participating in global initiatives.
  • Engagement with TTS staff and functional partners across multiple countries at all level of the organization.
  • Exposure across the TTS business, ICG and in various regional/global forums.


  • Education: Bachelor’s Degree is required.
  • PMI/PMP desired (definitely a plus).
  • Experience in the treasury and trade services industry.
  • 6-10 years of related experience in project management, process improvement, operations processes and/or business control and compliance functions.


  • Superior program and project management skills and experience; ability to develop, execute and monitor initiative plans.
  • Strong track record of effectively assessing and managing competing priorities to deliver high quality and timely work.
  • Ability to see the big picture with high attention to critical details
  • Comfortable navigating complex, highly-matrixed organizations.
  • Ability to work effectively and drive results with a virtual global team.
  • Ability to interact and communicate effectively with senior leaders, regional and product managers and partner areas.
  • Highly motivated, strong attention to detail, team oriented, organized.
  • Excellent written, verbal and analytical skills.
  • Excellent Microsoft Office skills and be an advanced user of MS PowerPoint, Excel and Project.


Job Family Group:

Risk Management


Job Family:

Business Risk & Controls


Time Type:


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