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Career Opportunity

TTS NA Commercial Card Account Manager

  • Primary Location: United States,New York,New York
  • Other Location: United States,Delaware,New Castle
  • Education: Bachelor's Degree
  • Job Function: Institutional Sales
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 50 % of the Time
  • Job ID: 18068727

Description


About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explain what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Position Objective:
The core function of the role is to service and expand the key multi-national corporate Travel and Purchase card relationship. The job reports into the Head of Corporate Sector Account Management within the NA Commercial Card Business.

Key Responsibilities
-The core of the role is to maintain client satisfaction, support and drive program growth initiatives, while at the same time working to create a more efficient program and reduce the cost of service delivery.
-The role will require proactive monitoring and management of program metrics to achieve objectives.
-Work will include regular client meetings to identify new cardable solutions, solve problems, maintain service levels and address strategic issues.
- Work includes on-site engagement at multiple client locations.
-This role requires the engagement and leadership of a diverse set of internal partners to deliver services and solutions and will require leadership of internal partners in a coordinated fashion.

Developmental Value
This account management role provides a significant opportunity to further develop client facing skills in leading issue resolution, driving company objectives, and project management. The account manager role develops relationship management skills that can be used in broader coverage and relationship management roles within TTS.


Qualifications


Knowledge/ Experience:
-Experience managing complex relationships with multiple contacts and senior engagement.
-Knowledge of commercial cards and work with multi-national Fortune 500 clients in a relationship capacity.

Skills:
-PowerPoint and Excel skills are required for preparation of meeting materials (Quarterly Reviews etc.) and well as analytic skills to identify trends in program metrics.

Competencies:
- This role requires strong organizational skills and the ability to plan and execute strategic objectives.
- Core competencies would include the ability to understand the technical aspects of commercial cards and as well as strong leadership and project management skills.

Qualifications:
- CPCP Designation preferred but not required
- Bachelor's degree