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Treasury and Trade Solutions Strategic Programs Project Management Lead, VP

Job Req ID 21330584 Primary Location New York, New York; Dublin, Ireland; London, United Kingdom Job Category Project and Program Management
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This position is part of the global Treasury and Trade Solutions (TTS) COO Office responsible for supporting the global TTS business execution needs related to the Critical Business Services Simplification Program and other key strategic programs, with an initial focus on embedding operational resilience into current and new processes, and identifying process improvements and best practices.

Part of a new team, the Project Management Lead will support the planning, directing and coordination of day-to-day activities of the Critical Business Services Simplification Program, including end-to-end process mapping, with linkages to Product, Risk, Control, Technology and Data taxonomies.  Expertise in the transaction services business and products, project management and communication skills are required in order to guide, influence and assist others to meet strict timelines.

This position will report to the global TTS Regulatory Transformation Program Office Manager.

Key Responsibilities

  • Support planning, directing and coordination of day-to-day activities of the Critical Business Services Simplification Program and other key strategic programs
  • Collaborate with Program Managers across other Transformation Programs to action deliverables from each Program’s action plan
  • Stakeholder engagement and management, partnering with Citi's Operational Resilience team and Business Simplification Group, to ensure all stakeholders are identified and included in scope definition activities and understand the program schedule and key milestones
  • Manage and track the project/ work effort including the development and maintenance of a project plan that outlines the key milestones and tasks associated with completing the project
  • Provide regular status reporting and communicate next steps, dependencies, etc and document decisions/ changes to the project in the form of meeting minutes, communications
  • Collaborate with other members of the cross-functional Working Group on any project delays, risk assessment and risk mitigation plans
  • Drive adherence to program processes, procedures, methods, and standards for program delivery

Developmental Value

  • The role is a key contributor to the strategic coordination and direction, and successful execution of the TTS remediation efforts
  • The role is global in nature and will entail developing relationships and working with senior stakeholders across multiple countries, products and control functions
  • Engagement with TTS staff and functional partners across multiple countries at all level of the organization
  • Exposure across the TTS business, ICG and in various regional/ global forums

Knowledge/ Experience

  • Education: Bachelor’s Degree is required
  • 6-10 years of related experience in program/ project management and process improvement, working on large, strategic cross-functional projects
  • Strong business understanding of the transaction services business, and the products and services that TTS offers
  • Experience of working within a global and virtual team; business process re-engineering experience preferred


  • Superior program/ project management skills and experience; ability to develop, execute and monitor initiative plans using MS Project
  • Process oriented; ability to analyze current processes; ability to analyze raw data and draw conclusions
  • Excellent verbal and written communication skills, with an ability to escalate issues to management
  • Strong track record of effectively assessing and managing competing priorities to deliver high quality and timely work
  • Excellent interpersonal skills, problem solving, team work and analytical skills
  • Comfortable navigating complex, highly-matrixed organizations and working in an ambiguous environment with minimal or offsite supervision
  • Ability to multitask in a high pressure environment and work under tight deadlines
  • Highly collaborative, team orientated and a strong consensus builder
  • Must be a self-starter with the ability to set high standards of deliverables. Highly developed attention to detail
  • Excellent Microsoft Office skills and be an advanced user of MS PowerPoint, Excel, SharePoint and Project


Job Family Group:

Project and Program Management


Job Family:

Project Management


Time Type:


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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