Transformation Program Operations Metrics Reporting Business Analyst – VP (Hybrid)

The Office of the CAO is responsible for driving Citi’s Transformation, which is an unparalleled opportunity to modernize and simplify our bank so that we improve how we serve our clients, make Citi an easier place to work and ultimately benefit our shareholders. The Transformation is not merely about meeting regulatory requirements. Citi is raising the bar and using this as an opportunity to reevaluate the way we do business. Getting this right will make us better in everything we do for our clients. We will be a simpler bank. A bank that is easier to do business with and to work at. A bank that sets the standard for excellence in data, culture, and our risk-and-control environment.

The Transformation Program Operations Reporting Business Analyst (BA) will support reporting & analytics initiatives within the Transformation Program Office (TPO). The role requires facing off to senior stakeholders and liaising with technologist to exchange information in a concise, logical, and understandable way. The successful candidate must be able to manage overall delivery whilst adopting an Agile methodology, priorities, and manage multiple project timelines. The role requires a comprehensive understanding of the TPO and Transformation Program Groups processes, and how they interact, to achieve the objectives. Strong attention to detail, data quality, time management, and ability to view the “big picture” are a necessity. Excellent communication skills are required to negotiate internally, often at a senior level.

Responsibilities:

·Provide in-depth and sophisticated analyses with interpretive thinking to define problems, develop innovative solutions and influence strategic functional decisions

·Work with Program groups to develop and define metrics, and drive the data collection process

·Drive adherence to program processes, procedures, methods, and standards for project delivery and leverage across the project

·Apply comprehensive understanding of concepts and procedures within own area and knowledge of other areas to resolve issues that have impact beyond own area 

·Manage request back-log and prioritization

·Consult with stakeholders/End Users to create business requirements and recommend appropriate systems alternatives and/or enhancements to current systems by analyzing business processes, systems, and industry standards

·Ensure enhancements meet requirements, coordinate UAT and manage its delivery, including communications and training documentation

·Devise creative solutions when faced with roadblocks, issues, or other constraints

·Develop and implement best-practices that seek efficiency in reporting execution

·Support the facilitation, coordination, and arbitration of cross-functional macro level topics within/across projects and with Senior Management

Qualifications:

·6+ years relevant experience

·Expert in development of Program Management level reporting & analytics to Regulators and Senior Management

·Advance level of experience using MS Office applications (Word, Excel, PowerPoint)

·Proficient in JIRA, SharePoint, SQL Queries (advanced)

·Experience using various Business Intelligence tools (Power BI, Tableau, and MicroStrategy)

·Demonstrated understanding of SDLC methodologies such as Agile and Scrum

·Ability to understand/articulate technology architectures and design

·Ability to independently and effectively work across all levels of management and across functions to accomplish goals

·Strong analytical expertise and detailed oriented

·Strong project management skills and ability to coordinate several reports and projects at once

Education:

·Bachelor’s/University degree, Master’s degree preferred

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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