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Transformation Program Operations Metrics Reporting & Analytics Director-Hybrid

New York, New York

Job Req ID 23653632
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Citi is undergoing a Transformation to modernize and simplify the bank. We’re raising the bar and taking the opportunity to reevaluate the way we do business. This includes fostering a culture of curiosity and excellence and shifting our mindset to be simpler and data driven, making Citi an easier place to work and improving client experience. If you’re ready to be at the forefront of Transformation while taking your career to the next level, we invite you to come and join us!

Success Profile

As one of the world’s most global banks, Citi gives you the tools to make a difference. Through Transformation, we’re building the future of the bank and shaping the banking industry. Citi employs over 220,000 individuals located around the world, encompassing a broad range of teams, roles, cultures and backgrounds. Some of the skills that will make you successful in this role include:

  • Cross-Functional Collaboration
  • Credible Challenge
  • Risk Management
  • Data and Results Driven
  • Accountable
  • Adaptable


The Office of the CAO is responsible for driving Citi’s Transformation, which is an unparalleled opportunity to modernize and simplify our bank so that we improve how we serve our clients, make Citi an easier place to work and ultimately benefit our shareholders. The Transformation is not merely about meeting regulatory requirements. Citi is raising the bar and using this as an opportunity to revaluate the way we do business. Getting this right will make us better in everything we do for our clients. We will be a simpler bank. A bank that is easier to do business with and to work at. A bank that sets the standard for excellence in data, culture, and our risk-and-control environment.

As one of the key leaders within the Transformation Program Operations group, the Transformation Program Operations Reporting & Analytics Director will possess both strong technical expertise as well as be a proven people leader.  This Director will be the owner of the business architecture, responsible for the data model requirements for transformation and risk reduction metrics reporting, and will own and develop processes to gather reporting requirements; drive development of relevant metrics; maintain a pipeline and process for prioritization; evaluate new tools and methods to support analytics and reporting; develop and maintain process to meet tactical reporting needs for executive management and regulators; monitor quality of output to the highest standards.


  • Identify, prioritize, and deliver executive reporting working with executive leadership stakeholders
  • Drive adherence to data policy processes, procedures, methods, and standards and leverage across the operations functions – achieve this via close partnership with data governance groups
  • Design and maintain processes to identify and prioritize reporting requirements and demand; maintain a pipeline process with technology delivery partners
  • Set up processes to measure quality; identify quality issues within the reporting; develop plans to resolve quality-related concerns
  • Set up and continually monitor controls for data collection, storage, and metrics reporting, and work in partnership with Controls organization to ensure reporting and underlying data meet the guidelines and standards
  • Set up process to identify and respond to time-sensitive report and analytics needs with quality and timeliness
  • Identify, prioritize, and deliver regulatory reporting working with senior regulatory group stakeholders
  • Manages a team of reporting and analytic professionals, coaching and performance management responsibilities
  • Responsible for ongoing identification and retirement of any End User Computing applications within the group
  • Responsible for operations group compliance with Models policy


  • 15+ years of experience in finance and/or risk information analytics
  • Broad understanding of Citi’s businesses a plus
  • Experience managing teams and staff at various levels (analysts to SVP)
  • Expert in development and senior usage of regulatory reporting.
  • Ability to independently and effectively work across all levels of management and across functions to accomplish the mission
  • Demonstrated strong leadership experience, especially in transitioning or challenged environments (including strong facilitation skills)
  • Excellent presentation skills, including perfected English (spoken and written)
  • Strong analytical and detail orientation
  • Strong project management skills and ability to coordinate several reports / projects at once


  • Bachelor’s/University degree, Master’s degree preferred and managerial experience


Job Family Group:

Project and Program Management


Job Family:

Program Management


Time Type:

Full time


Primary Location:

New York New York United States


Primary Location Salary Range:

$170,000.00 - $300,000.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

View the Pay Transparency Posting

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  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Success Stories

Usman B.

Usman B.

“By joining Transformation, you will be at the center of driving change at Citi. You’ll help us lay the foundation to make this a better place to work and do business by implementing sound risk and controls. This team will give you a launchpad of endless opportunities to grow as a professional and challenge yourself while working across various functions.”

Risk & Controls Transformation Lead
New York

Cynthia D.

Cynthia D.

“Citi hires people for their potential and not just their experience. This gives people, including myself, the opportunity to try different roles and explore new careers. Transformation at Citi is a new adventure and will challenge how we do things at Citi: with clients, with regulators and with our peers.”

Mexico Transformation Head

Dan F.

Dan F.

“Data Transformation is a great area to be a part of at Citi. Data is at the heart of our business and ensuring that our data is of good quality with clear ownership is imperative to our success.”

Data Operating Model and Governance Program Lead
New York


Shahzad A.

“This is an exciting area to work in at Citi! Being part of Transforming a 200+ year-old institution is a once in a lifetime opportunity. This is relatively new work, so not only you can learn new skills and get exposure, but you can play a pivotal role in shaping the Citi of the future.”

Data Tooling and Capability Head

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