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SVP, Senior Compliance Risk Management Officer - eCommunications Policy

Job Req ID 22587240 Location(s) New York, New York; Tampa, Florida; Irving, Texas Job Category Compliance and Control
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Serves as a senior compliance risk manager for Independent Compliance Risk Management (ICRM) responsible for establishing internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm's risk appetite and protects the franchise. In addition, engages with business and functions across the organization in order to partner to develop and apply CRM program solutions that meet business needs in a manner consistent with the Citi program framework.

The role will work in partnership with leadership and key support partners on high impact and high visibility projects primarily focused on strategic governance development and optimization as well as senior management presentations.


  • Providing strategic recommendations to management on the enhancement of the Electronic Communications framework
  • Leading the day-to-day design, development, delivery and maintenance of a best-in-class Electronic Communications Compliance Program, including policies, governance, and tools for Citi; translating Citi’s Electronic Communications strategy to support, products, technology solutions, and geographies in implementing and maintaining compliant solutions
  • Leading the redesign of the electronic communications governance process to support cross-organizational participation and holding initiative owners accountable for compliance; includes designing and implementing solutions to support governance for and inventory of approved electronic communication channels
  • Developing and maintaining oversight of all EComm monitoring and testing activities, including both enterprise-level and credible challenge of those performed by businesses and functions
  • Leading and remediating regulatory changes and regulatory concerns pertaining to the EComm enterprise program
  • Reviewing manager control assessments (MCAs) completed by applicable assessment units (AUs) in accordance with the EComm Enterprise MCA Profile, providing credible challenge and escalating concerns
  • Collaborating with Technology and EComm stakeholders to define requirements and build or enhance EComm tools/technology, such as business intelligence and case management solutions
  • Working with Legal, Surveillance, and Technology to ensure that enterprise systems/applications have the appropriate controls and processes in place to further mitigate EComm risks across the firm
  • Identifying, developing and implementing robust metrics and reporting capabilities to provide accurate and reliable reporting on the state of compliance, including relevant issues, breaches, disciplinary actions, etc.
  • Overseeing the day-today activities of a diverse team of Compliance professionals.
  • Providing oversight and guidance over the assessment of complex issues, structuring potential solutions and driving effective resolution with other stakeholders
  • Monitoring adherence to Citi’s Compliance Risk Policies and measuring compliance risk through a robust control framework and ensures that reviews are conducted consistently across each entity on a regular basis to confirm that controls identified are operating effectively
  • Proactively participating in process improvement initiatives to create more effective and efficient risk mitigation strategies
  • Reviewing and updating the EComm Policy, Standard, Procedure, and annual mandatory training, as needed


  • Previous project management experience with established record of successful project management from beginning through completion
  • Excellent written and verbal communication skills, demonstrated mastery of using PowerPoint for senior management presentations
  • Must be a self starter, flexible, innovative and adaptive
  • Experience managing others
  • Familiarity with Compliance laws, rules, regulations, risks and typologies
  • Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization


  • Bachelor’s degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; experience in area of focus; Advanced degree preferred


Job Family Group:

Compliance and Control


Job Family:

Product Compliance Risk Management


Time Type:

Full time


Primary Location:

New York New York United States


Primary Location Salary Range:

$170,880.00 - $256,320.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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