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SVP, ERM - Business Architect Process Design

Job Req ID 22554217 Location(s) New York, New York; Elk Grove Village, Illinois; Irving, Texas Job Category Risk Management
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The Business Architecture and Process Design function within ERM CAO and Transformation is responsible for partnering with ERM team leads to digitize the end-to-end Operating Model for all processes, platforms, and results. The ERM Business Architecture and Process Design SVP is responsible for assisting the Business Architecture lead with business and strategic planning activities, design, and implementation for end-to-end business architecture owned and performed by the ERM teams located around the world, ensuring the alignment of existing platform offerings with new process changes introduced are standardized, efficient, and designed with appropriate controls.

The SVP will also provide thought leadership and support in the definition of business architecture changes, relevant process design, definition of Digital KPIs and metrics to drive transformation and productivity. In addition, the lead is the primary interface with global stakeholders including Risk Categories, Risk Data Analytics Reporting and Technology and EO&T Technology. 

The Business Architecture and Process SVP is a mid-senior management level position responsible for accomplishing digitization results through a strategic partnership with the ERM internal teams, partners and stakeholders across 1LOD and 2LOD.   This role will also be contributing to ensuring that appropriate end to end business architecture, design and development initiatives are aligned with the ongoing Consent Order programs and most importantly aligned to the strategic ERM Business Architecture objectives. 


  • The role will support the ERM teams (Enterprise Risk Analytics, New Activities Risk Management, Risk Appetite and Limit, Risk Framework and Policy, Risk ID and Strategic Risk, Climate Risk, Digital Assets Risk, Enterprise Risk Governance), ensuring business architecture defined adheres to agreed standards.

  • Actively align the business architecture, design, develop, and drive transformation, Regulatory remediation and beyond consent order (target state) objectives.

  • Support identification of opportunities to integrate various aspects of enterprise strategy, design, modelling and technology solutions, promote inter-connectivity between platforms, and facilitate platform governance. 

  • Support for initiating programs whose outcomes will drive simplifying processes, optimizing platforms, and identifying opportunities to improve outcomes.  Partner with partner Risk teams to design global processes and controls

  • Provide support to interpret and contextualize the digital strategy for operational needs, map business capabilities to bridge the gap between strategy and execution.

  • Provide support for driving project outcomes and creating alignment/ synergies with Risk Transformation/ Consent Order, and Business Simplification initiatives as they relate to the technology enablement of processes owned and performed by ERM.

  • Assist in the design, development and execution of strategic vision of ERM optimized processes. Help identify strategic opportunities to deliver improved processes.  Help identify and execute through process design, strategic transformation and utilization of organizational and infrastructure optimizations.

  • Provide leadership to drive the design of the business architecture for strategic vision of ERM optimized processes. Collaborate with stakeholders responsible for strategy development, business analysis, process management, and system analysis to develop common ERM Platform vision.

  • Take a relevant role for driving projects and creating alignment/ synergies with Risk Transformation/ Consent Order, and Business Simplification initiatives as they relate to processes owned and performed by ERM.

  • The role will be a key participant for defining key systematic controls and defining key operational and organizational metrics for the defined digital processes.

  • This role works with key stakeholders across ERM, Risk, Risk DART, Risk COO PMO, Technology, EIO&T Business Simplification, and 1LOD, as well as other disciplines to ensure appropriate alignment and accountability of activities supporting these end-to end-processes.    


  • 10+ years of relevant experience

  • 8+ years of line Risk experience

  • Experience in people management

  • Previous supervisory experience

  • Demonstrated leadership and management skills

  • Ability to work across functional areas

  • Demonstrated business case development and project management skills


  • Bachelor’s degree/University degree or equivalent experience

  • Master’s degree preferred


Job Family Group:

Business Strategy, Management & Administration


Job Family:

Business Management


Time Type:

Full time


Primary Location:

New York New York United States


Primary Location Salary Range:

$164,310.00 - $246,460.00


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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