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Job Req ID 22510893 Primary Location New York, New York Job Category Project and Program Management
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The Senior Program Manager is accountable for management of complex/critical/large professional disciplinary areas. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Primarily affects a sub-function.


  • Cross functional process mapping and redesign 
  • Cross functional reporting standardization
  • Create dashboards to provide analytical insights to senior management
  • Identify opportunities to adopt digital innovation in reporting and analytics 
  • Conduct analytics to support technology spend, benefits and key metrics
  • Support resource planning capabilities development
  • Engage with key stakeholders to help execute strategy
  • Support change management in the organization
  • Develop new programs to support strategic direction of the organization
  • Organize programs in accordance with organization’s priorities
  • Ensures stakeholders understand the program schedule and key milestones.


  • 10+ years of relevant experience managing strategic deliverables
  • Strong analytical skills
  • Strong communication and interpersonal skills
  • Proven stakeholder management skills
  • Ability to work with incomplete information and in ambiguous situations
  • Ability to work independently
  • Competency is MS Office including PowerPoint, Excel
  • Tableau, Jira, PTS is a plus


  • Bachelor’s/University degree or equivalent experience


Job Family Group:

Project and Program Management


Job Family:

Program Management


Time Type:

Full time


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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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