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SVP, Business Risk & Control Officer I - EUC/Data Privacy/RCSA

Job Req ID 22479595 Primary Location New York, New York; Washington, DC; Tampa, Florida Job Category Risk Management
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Citi’s Chief Administrative Office (CAO) brings consistency and clarity to the way we work at Citi and our approach to regulations around the world.  Working with the businesses, functions and regions, CAO is instituting best practices, with a focus on being simpler and data driven, to enable the rest of the firm to implement with consistency.  

Roles in the operational risk and controls space are critical to managing a safe and sound global business.  The primary function of CAO’s In Business Risk & Control (IBRC) Team is to anticipate, identify and mitigate operational risks that could impact CAO’s objectives, and to minimize control breaks, poor audit/exam results and operational risk events and losses.  This includes overseeing the implementation of various Citi Risk & Control Programs, advising on control, and monitoring design, and driving Risk and Control culture throughout CAO. 

Key requirements for the role, include:

  • Serve as CAO’s End User Computing (EUC) Champion – Engage CAO functions and Citi EUC Governance to ensure CAO’s compliance with Citi’s End User Computing (EUC) Policy and implement an end-to-end End user Computing program for CAO. 
  • Perform credible challenge on CAO EUC identification, risk ratings, controls, and classification.
  • Partner with CAO stakeholders to advise upon and implement required EUC controls and monitor control execution.     
  • Serve as CAO’s Model Risk Officer - Engage CAO functions and Independent Risk Management to ensure CAO’s compliance with Citi’s Model Risk Management Policy and implement an end-to-end Model Risk Management program for CAO.   
  • Engage with CAO functions and Enterprise Chief Data Office to develop, implement and manage sustainable data governance as it relates to CAO functions.
  • Serve as CAO’s In-Business Privacy Officer – engage with CAO functions and Citi’s Chief Privacy Office to develop and implement a sustainable CAO Privacy Program.
  • Serve as CAO’s Electronic Communications Officer - Facilitate policy compliance, including creating and implementing controls and escalating Issues and breaches.
  • Partner with CAO Stakeholders and MCA (Manager’s Control Assessment) Coordinators to develop, monitor and evidence control performance across key Risk & Control Programs (Data Privacy, End User Computing, Model Risk Management, and Electronic Communications). 
  • Support CAO In Business Risk & Control Head on key initiatives and requirements that collectively cover execution, oversight and reporting of CAO’s Operational Risk activities. 
  • Liaise with Independent Compliance Risk Management, Independent Risk Management, and Internal Audit on policies, standards, and various firm wide remediation efforts, to determine impact to CAO functions/objectives. 
  • Develop and implement sustainable CAO In Business Risk & Control Program reporting/analytics using operational risk data (typically key risk indicator metrics, assessment results or 2nd/3rd Line of Defense feedback). 
  • Develop processes to identify, analyze and escalate risk and control trends, common themes, gaps, and root cause for timely review and remediation.
  • Assist CAO In Business Risk & Control Head in development of topics, key reporting, and creation of materials for CAO Risk & Control Forums and CAO Senior Management.
  • Develop, socialize, publish, and maintain CAO In Business Risk & Control Program procedures. 
  • Assist in the development of CAO’s communications on key risk and control topics and initiatives
  • Drive ad hoc projects.


  • Must have analytical inquisitiveness and problem-solving ability; must be able to sift through complexity and see issues clearly; have an ability to ask insightful questions, break analytical and business challenges into workable components and draw meaningful conclusions.
  • Highly intellectual in character requiring exercise of discretion and judgment related to proposed changes to the Business.
  • Must be flexible to adapt to the changing needs or the organization during the different phases of Citi’s Transformation.
  • Demonstrated ability to think strategically and ‘connect the dots’, yet be detail-oriented, and manage multiple competing priorities including emerging risks to deliver solutions in an effective control environment.
  • Must be able to influence key partners and be persuasive while working with cross-functional groups that do not report directly to the organization.
  • Ability to collaborate with and lead others to achieve business objectives; Must be able to work with multi-disciplinary teams from different regions.
  • Ability to communicate effectively with senior management and cross functional organizations, particularly with people from different geographies and cultures.
  • Build effective business relationships to influence key actionable strategies.
  • Proven ability to work and navigate day to day activities independently.

Other Qualifications:

  • Bachelor’s degree, Masters a plus.
  • Professional certification, such as CISSP, CISA, CISM, CRISC, or MOS Excel Expert. 
  • Background in Business Risk & Control, End User Computing, Model Risk Management, Management Reporting, or Information Security a plus.
  • Strong understanding of Risk & Control disciplines, COSO Internal Control Framework and associated gold source systems.  
  • Proven ability to work in high-pressure, time-sensitive environments.
  • Strong judgment and critical thinking skills.
  • Forward-compatible mindset, with the desire to leverage technology to improve analytics.
  • Self-motivated with a passion for establishing and maintaining a culture of control within the business.
  • Excellent written and verbal communication skills.
  • Superb Presentation skills – in person and via video/phone.  
  • Strong Excel & PowerPoint skills.


Job Family Group:

Risk Management


Job Family:

Business Risk & Controls


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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