Small Business Digital Product Transformation Manager - Hybrid

Small Business has been identified as a key growth area for the consumer bank over the next several years, with specific focus on creating a best-in-class digital banking and servicing experience.  As the Small Business Digital Product Transformation Manager, the successful candidate will be a driving force for the strategic development and execution of our next generation digital and mobile banking platform including bringing to market features around self-servicing, digital wallet, account linking, business entitlements and new cashflow management features.  In this role you will work cross-functionally with product, digital, technology, servicing, research, marketing to design and execute on the strategic roadmap. This VP will report to the Head of Small Business Transformation and will play a key role in Citi’s small business growth agenda.   If you are a collaborative business partner, excel at creating customer-driven digital strategies and are passionate about making an impact on small businesses, you are encouraged to apply.  

Responsibilities:

• Lead the strategic evolution of small business digital banking and servicing platform at Citi

• Responsible for the overall vision, technical capabilities, and roadmap to ensure small business customers can make the best use of their deposit, lending, and cash management accounts

• Manage existing and develop new small business digital products and services, informed by an understanding of segment needs, customer requests and competitive landscape

• Drive product/project execution. Collaborate with Digital, Product, Segment, Pricing, Marketing, Distribution, Technology, Legal, Compliance and Controls partners in execution planning, launch activities, and post-launch assessments

• Develop business cases for new and enhanced products/capabilities to obtain leadership and governance committee approvals

• Prepare business reviews to highlight results and recommendations to senior management

• Engage with external partners and/or vendor relationships, negotiations, manage ongoing relationships, and prepare agreements

• Address Client Experience issues and drive to resolution

• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency

Qualifications:

• 6 to 10 years of relevant experience

• Demonstrative experience leading digital initiatives in agile methodology

• Highly effective documentation of business requirements and user stories

• Experience working with engineers and developers to understand what is technically possible and how to translate vision into relatable user stories for development

• Demonstrated ability to manage both strategic and executional aspects of product development and enhancement initiatives

• Demonstrated experience leading cross-functional teams with multiple stakeholders

• Experience with banking products; small business financial product experience a plus

• In-depth knowledge of industry and competitor products/services; familiarity with operating needs of small businesses

• Intellectual agility. High degree of comfort with ambiguity.  Innovative thinker with a track record of challenging the status quo and devising creative solutions to solve problems and overcome obstacles. 

• Ability to work unsupervised, handle multiple, competing objectives and adjust priorities quickly as circumstances dictate

• Demonstrated analytical and influencing skills

• Working knowledge of industry practices and standards

• Consistently demonstrates clear and concise written and verbal communication of a technical nature to both technology and non-technology focused partners

Education:

• Bachelor’s degree/University degree or equivalent experience

• Master’s degree preferred

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.