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Senior Retail Construction Program Manager-Vice President-NAM

Job Req ID 21263377 Primary Location New York, New York; Fountain Valley, California; Chicago, Illinois; Irving, Texas Job Category Corporate Services
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This role will report directly to the NAM West Region Head and will manage both the in-sourced and outsourced PM staff. He or she will partner with Citibank North America (CBNA) to support the strategy and execution of the New Markets retail network as Citi undertakes a major repositioning to lead the next generation of digital banking. The role requires a thorough understanding of the rapidly changing retail banking industry including direct experience managing a large retail program to ensure the seamless delivery of projects in alignment with strategic branding and innovative designs.

Key Responsibilities:

  • Strengthen and contribute to the management of global standards and methodologies to ensure a consistent approach to the delivery and design of branches across the region
    • Collaborate with the Head of Retail and Consumer Business North America in the evolution of the Smart branch strategy 
    • Oversee the management and construction of projects within region to ensure timescales, designs/specifications, quality and costs are achieved within approved parameters.
    • Ensure direct, indirect, outsourced project management service providers and other vendors provide consistent, high-quality “best in class” services   
    • Ensure data quality and integrity in program tracker
    •  Ensure compliance with Corporate and local standards and procedures related to design approval (construction, sanitary, fire and premises occupation requirements, including permits and concessions)
    • Work with governmental and nongovernmental jurisdictional authorities for permitting, design approval and construction implementation
    • Review plans and budgets for review and approval
    • Review requests for proposals for outside consultant, construction and various other outsourced vendor services
    • Assist on all aspects of design planning and engineering
    • Monitor actual schedule and costs against the project estimates. Report significant variances and develop corrective action plans.
    • Work collaboratively with Project Management team (?) to develop comprehensive project plans based on approved funding. Project plans typically include: scope, schedule, cost, quality, roles and responsibilities, communication, risk and issue management. Obtain commitment to the plans
    • Analyze bids and interview bidders evaluate qualifications
    • Ensure corporate Policies and guidelines are adhered to during the delivery process
    • Ensure proper documentation is utilized to demonstrate assessment of potential risk
  • Provide proper vendor management, including reviewing their SLA and KPIs, as well as ensuring proper contracts and delivery are in place
  • Provide assistance and guidance for inspection and evaluation of prospective sites/buildings as part of due diligence exercises
  • Manage the sustainability strategy and ensure the best practices for green Retail building into design and construction projects
    • Oversee effective benchmarking programs including Energy Star and LEED Certification
    • Administer the LEED Retail Volume program and the LEED certification for new and relocated sites
  • Coordinate with Capital Projects, Real Estate, Finance, Strategy, Relocations and other CRS teams, as needed, to develop and complete projects
    • Review objectives, budgets and timelines to facilitate the approval of Capital Expenditure Proposals
    • Manage the financial budget of the portfolio (expense & capital)
    • Coordinate with Finance and outsourced facility management service providers to develop budgets and update forecast by identifying Risks and Opportunities
  • Control operational and reputational risk resulting from Citi’s Retail Real Estate operations                                                         
  • Ensure adherence to Citi’s compliance and control framework, which includes the following:
    • Standards of conduct for employees
    • Process oversight and measurement
    • Sufficient approval authority levels
    • Appropriate skills and training for personnel
    • Testing for compliance controls
  • Manage preparedness, tracking, and execution of Continuity of Business Plan
  • Develop key metrics with the Program Director linking retail performance to real estate
  • Develop and manage processes for dashboard reporting, executive summaries, and monitoring progress against plan
  • Contribute to analysis & reporting, presentations, IEPs and other deliverables
  • Oversight of Retail MOR incorporating key metrics and monthly updates   

Job Skills/Qualifications:

  • An accomplished retail construction and store development professional with 10 plus years’ experience
  • Successful track record for completion of multi-million dollar projects on budget and within projected timelines
  • Strong acumen Microsoft project and ability to schedule and estimate accurately
  • 10 plus years in a core Retail Commercial Construction program and project management
  • Demonstrate leadership and adaptability when facing unique challenges encountered on each project
  • Ability to persuade and influence others through developed communication and diplomacy skills with colleagues in other areas and occasional external customers
  • Experience and ease in interfacing with Senior Management
  • Very strong written, spoken and presentation communication skills
  • Demonstrated problem-solving skills
  • 5 plus years’ experience managing project management staff
  • Strong meeting organization and facilitation skills
  • Team player with ability to handle strong personalities at all levels of the company
  • Technical proficiencies in Microsoft Office products (Word, Excel, PowerPoint) and Microsoft Project as well as industry standard project management tools.
  • Financial Services experience preferred
  • Bachelor’s degree required in a relevant field


Job Family Group:

Corporate Services


Job Family:

Facilities Operations


Time Type:


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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