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Career Opportunity

Onboarding Operations and Recruiting Relationship Manager (VP / C13)

Locations: New York, New York, Tampa, Florida Job Function: Operations Employee Status: Regular Job ID: 20153791

As a part of the Talent Acquisition Operations Management team, this role will manage the relationship with Talent Acquisition Senior Managers and provide leadership for the Operations team responsible for the support of recruiting and onboarding for all full time and campus hires and transfers across North America, ensuring a remarkable candidate and new hire experience.

Key Responsibilities (not limited to):

  • Lead and manage team members, coach/motivate performance
  • Serve as primary strategic point of contact for Talent Acquisition and Graduate Recruitment Leadership and HRSS TAO management team for assistance in solving complex requests, escalations related to tool, systems and processes
  • Drive and influence change across team and among recruiting partners
  • Proactively identify trends and/ or training needs for the department. 
  • Provide consultation and respond to issues relating to recruiting tools, systems and processes
  • Handle highly sensitive situations engaging HR and HRSS partners to ensure quick and appropriate actions 
  • Proactively support peers and provide coaching as opportunities surface 
  • Analyze trends and make recommendations to improve processes and drive consistency across Recruitment/ HRSS
  • Actively identify inefficiencies in business processes, offering solutions and improvements to reduce complexities and drive to common
  • Monitor and support risk control efforts to ensure EEO/ AAP and other compliance requirements are met
  • Mitigate risk to Citi by assuring strict adherence to Citi policies, state and local requirements and escalating issues/ concerns as appropriate 
  • Manage sensitive and confidential matters; resolve complex issues via influence
  • Track volumes, performance, metrics to measure and improve productivity
  • Manage special projects as assigned


  • 5-10 years of relevant experience in operations, recruiting and/or onboarding
  • Experience managing a team highly preferred
  • Experience managing relationships of stakeholders and/or senior leaders highly preferred
  • Background in Financial Services Industry a plus
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Strong analytical, problem solving and organizational skills
  • Ability to build relationships and promote a positive work environment
  • Ability to manage an operational function with strong process improvement skills
  • Consistent demonstration of ownership and accountability and strong client orientation
  • Ability to lead in a high volume, fast-paced, team-oriented environment
  • Ability to drive change and be solution-oriented
  • Demonstrated ability to work across multiple locations and functions
  • Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion

  • Technical: 

  • Applicant Tracking System experience strongly preferred (Avature and/or Workday)
  • Case Management Tool Experience preferred (ServiceNow)
  • Excel preferred (Expert)
  • PowerPoint preferred(Advanced)


  • Bachelor’s degree/University degree or equivalent experience
  • Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


    Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US


    Time Type :Full time


    Citi is an equal opportunity and affirmative action employer.
    Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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