R22035843 2022197 SVP, Business Transformation & Process Modernization Lead

As a bank evolving towards the future, Citi creates economic value that is systemically responsible and, in our clients’, best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology (EO&T) teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, EO&T re-engineers’ client and partner processes to deliver excellence through secure, reliable, and controlled services.

The Enterprise Architecture Group is a dynamic strategic organization at the forefront of the Citi Transformation efforts. We act as a catalyst across businesses and functions driving the transformation of Citi into a simpler, customer-centric organization. We are responsible for partnering with business lines and functions to establish the framework for and execute the simplification program, which includes developing enterprise-wide domain taxonomies, publishing standard playbooks and procedures, as well as creating process and design engineering models. We also provide the businesses and functions with ongoing governance, program oversight, and metrics and reporting to ensure consistency, control, and accountability as it relates to the program. We partner with the business to develop the frameworks that are the foundations of everything we do.

The Regional Business Transformation – Program Lead is a Senior Vice President responsible for identifying key business transformation initiatives and implementing transformational opportunities in coordination with the Business Transformation team and other stakeholders in regions and countries. The overall objective is to realize the expense savings (productivity) through identifying and implementing business transformation initiatives throughout the Bank.

Responsibilities:

• Core Responsibility is to identify potential strategic initiatives and business transformational opportunities, analyzing them to determine financial and strategic impact, prioritizing them and developing detailed implementation plans
• Secondary Responsibility is to identify areas of focus to drive business optimization through insightful analysis (identification, sizing, execution & tracking)
• Tertiary Responsibility to create/modify/manage presentations for business transformation initiatives being handled
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 12+ Years of Experience
• Process Re-engineering, Business Transformation, Process Simplification, Re-Engineering
• Agile methodology advantageous
• Familiar with global bank products and processes (end to end approach)
• Advanced MS Excel and MS PowerPoint required
• Strong Program/Project Management Skills
• Sound leadership skills with a proven ability to influence and motivate others, delivering positive outcomes in complex projects involving business stakeholders, consumer technology partners, and global and regional collaborators
• Strong strategic thinking and organization skills
• Ability to ruthlessly prioritize and possess a Bold, Curious and Determined approach while being a strong Team Player
• Able to drive a challenger and catalyst focus during all interactions related to business transformation

Education:

• Bachelor's degree in business / finance / engineering (or a related discipline)
• MBA or advanced degree in Finance / Economics / Accounting preferred

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