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Program Manager/PMO - Citi Commercial Bank Risk and Controls

Job ID 20227902 Primary Location New York, New York; Job Category Risk Management
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The Business Risk Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.


  • Provide program governance, oversight and monitoring in accordance with Citi and ICG Program Management Policies and Standards for the CCB risk and controls portfolio.

  • Monitor and manage program risks, issues, assumptions and dependencies.

  • Oversee and produce end-to-end program plans and tracking of progress and changes.

  • Oversee budget and resourcing tracking and requests.

  • Plan and mobilize client communications outreach, as appropriate

  • Build strong relationships and coordinate with key stakeholders across CCB and wider ICG, including Legal, ICRM, ORM and O&T partners.

  • Develop and monitor stakeholder maps and stakeholder engagement plans.

  • Facilitate workshops and planning sessions as required.

  • Coordination for project and program management regulatory concerns and providing guidance during internal/external audits.

  • Conduct Book of Work Reviews and health checks (QA).

  • For LIBOR specifically, coordinate between legal, business and technology stakeholders to prepare for contract management transition of legacy contracts.

  • Manage related technology and operations impacts to business, as appropriate.

  • Provide budget and status updates from the business, as required


  • Good core program and project management skills; including a strong risk, controls, audit and compliance skillset.

  • Knowledge of self - assessment and regulatory compliance programs, processes and best practices.

  • Excellent planning, task management skills and capable of juggling multiple and changing priorities.

  • Good reporting and analytical skills – ability to present information in a clear and concise manner to senior and project stakeholders.

  • Ability to support effective management of program risks, issues, assumptions and dependencies across a large complex program.

  • Focus on execution and getting the job done.

  • Strong communication and interpersonal skills,

  • Excellent time management skills and ability to work in a fast paced and complex environment.

  • Ability to create sustainable processes in a BAU environment to ensure ongoing regulatory compliance.


  • Advanced degree preferred in accounting, risk, finance, business or legal disciplines.

  • Proven program/project management and leadership skills on large, complex projects.

The role will need to become familiar with Citi PM Policies and Standards and ensure good program governance and execution. It will need to support the CAO in the identifying and resolution of program risks/issues and ensure the timely delivery of program plans, resources and reporting for CCB and with its wider stakeholders.

The role is global in nature and will entail developing relationships and working with senior stakeholders across all countries, business and functions.

It will require an understanding of key regulations applicable, related risks, controls and monitoring mechanisms, along with the identification, escalation and timely remediation of program gaps/issues. Global reporting and communication of project status and risks to appropriate senior business and project managers, project reviews / health checks of the book of work, will be required across all program deliverables to support execution in accordance with strict guidelines.

The candidate will be involved in analysing and providing project management deliverables and other information to support regulatory or audit reviews when applicable and have involvement, if not lead, post program reviews for key CCB initiatives. 


Job Family Group:

Risk Management


Job Family:

Business Risk & Controls


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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