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Program Manager/PMO - Citi Commercial Bank Risk and Controls

Job ID 20228328 Primary Location New York, New York; Job Category Independent Compliance Risk Management
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The Business Risk Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.


  • Provide program governance, oversight and monitoring in accordance with Citi and ICG Program Management Policies and Standards for the CCB risk and controls portfolio.

  • Monitor and manage program risks, issues, assumptions and dependencies.

  • Oversee and produce end-to-end program plans and tracking of progress and changes.

  • Oversee budget and resourcing tracking and requests.

  • Plan and mobilize client communications outreach, as appropriate

  • Build strong relationships and coordinate with key stakeholders across CCB and wider ICG, including Legal, ICRM, ORM and O&T partners.

  • Develop and monitor stakeholder maps and stakeholder engagement plans.

  • Facilitate workshops and planning sessions as required.

  • Coordination for project and program management regulatory concerns and providing guidance during internal/external audits.

  • Conduct Book of Work Reviews and health checks (QA).

  • For LIBOR specifically, coordinate between legal, business and technology stakeholders to prepare for contract management transition of legacy contracts.

  • Manage related technology and operations impacts to business, as appropriate.

  • Provide budget and status updates from the business, as required


  • Minimum of 5 years’ experience in project planning, tracking, delivery and reporting.

  • Minimum of 5 years’ relevant experience in working within a risk, control, compliance, legal or audit function.

  • Strong knowledge of self – assessment programs and operational risks.

  • Good understanding of program management methodologies, frameworks, processes, tools and industry best practices.

  • Experience in applying and embedding program methodologies across large scale programs.

  • Excellent planning and task management skills; capable of seeing the bigger picture as well as strong focus on day-to-day execution.

  • Proven experience in facilitating workshops and program planning sessions.

  • Strong control, compliance, analytical and problem solving skills.

  • Experience working with business stakeholders across multiple businesses, regions and support functions.


  • Advanced degree preferred in accounting, risk, finance, business or legal disciplines.

  • Proven program/project management and leadership skills on large, complex projects.

The role will need to become familiar with Citi PM Policies and Standards and ensure good program governance and execution. It will need to support the CAO in the identifying and resolution of program risks/issues and ensure the timely delivery of program plans, resources and reporting for CCB and with its wider stakeholders.

The role is global in nature and will entail developing relationships and working with senior stakeholders across all countries, business and functions.

It will require an understanding of key regulations applicable, related risks, controls and monitoring mechanisms, along with the identification, escalation and timely remediation of program gaps/issues. Global reporting and communication of project status and risks to appropriate senior business and project managers, project reviews / health checks of the book of work, will be required across all program deliverables to support execution in accordance with strict guidelines.

The candidate will be involved in analysing and providing project management deliverables and other information to support regulatory or audit reviews when applicable and have involvement, if not lead, post program reviews for key CCB initiatives. 


Job Family Group:

Risk Management


Job Family:

Business Risk & Controls


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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