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Program Management Lead

Job Req ID 21333756 Primary Location New York, New York Job Category Risk Management
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The Business Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

  • Responsible for managing and supporting multiple risk and control programs for the organization including defining the strategy, approach, processes, quality, tools and reporting that provide global risk management consistency and excellence.
  • Establishes quarterly audit process of attributes to ensure proper calculation and control.
  • Works closely with business partners on findings and makes recommendations on improving practices.
  • Develops procedural implementation and change management process with Operations and Reporting team to ensure proper governance and controls exist.
  • Examines procedures for consistency and gaps relative to regulations in addition to impacts on customer experience.
  • Conducts internal testing of dispute processes to ensure control.
  • Monitors exceptions to dispute policy and identifies drivers of exceptions.
  • Leverages data to examine impacts to Customer Experience and Regulatory breaks.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • Candidates should have a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the Risk Management Program. Able to apply in-depth knowledge of program and project management best practices across a range of services to one or more business functions / geographic regions.
  • 6-10 years relevant work experience in Business Risk & Controls
  • MS Excel, MS Access, SAS, SQL, Visual Basic a plus. 5+ years’ experience in financial services.
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Effective organizational influencing skills required.
  • Third party vendor management preferred. Demonstrated ability to lead global team efforts
  • Excellent problem solving skills Ability to see the big pictures with high attention to critical details
  • Demonstrated ability to develop and implement strategy and process improvement initiatives.

Education:

  • Bachelor’s/University degree or equivalent experience, potentially Masters degree

Additionally: 

•          Ability to serve as a subject matter expert to develop and implement the Risk Management Program in line with new policies, standards and procedural requirements on behalf of Global Investments

•          Ensure that program plans meet business needs as described in the program governance documents

•          Ensure that all stakeholders are identified and included in scope definition activities

•          Confirm that stakeholders understand the program schedule and key milestones and are updated regularly

•          Confirm that funding has been approved for the program

•          Escalates program risks to senior management when appropriate

•          Have a working knowledge of all investment products in traditional capital markets offerings, broker-dealer offerings, and registered investment advisor (managed Accounts) and their end-to-end operational processes.

•          Ability to work well with others while under pressure to complete responsibilities within identified deadlines.

•          Highly motivated self-starter, results-driven and teamwork oriented with the ability to manage and prioritize multiple work efforts.

•          Highly effective in forging working relationships with team members and business counterparts

•          Bachelor’s Degree or equivalent work experience

•          Series 7 and 24 preferred but not required

Skills:

•          Advanced Excel skills including the ability to do Vlookup, conditional formatting, pivot tables and Pivot Reporting

•          Employee must be detail oriented, organized, have strong analysis skills and ability to follow up

•          Excellent oral and written communication and interpersonal skills; ability to communicate effectively within the firm as well as externally.

•          Strong time management, organizational and problem-solving skills.

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Job Family Group:

Risk Management

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Job Family:

Business Risk & Controls

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

View the Pay Transparency Posting

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