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Product Governance Transformation - Program Management Lead

Job Req ID 21319437 Primary Location New York, New York Job Category Project and Program Management
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As part of self-identified and regulatory remediation efforts, Risk Management has set-up a Product Governance Transformation Team to design, enhance and implement the firm-wide New Activities Reviews and Product Governance frameworks, business specific guidelines and required technology solutions.

The New Activities Program Management Lead will support the design and implementation of an enterprise-wide New Activities governance and process of scrutinizing novel developments in the firm’s business activities to ensure that risks and controls are appropriately managed, at inception and through the business cycle. Under the consent order the scope of the New Activities has expanded to include governance of new activities related to operating models (significant organizational changes) and capabilities (innovations, partnerships).

The Lead will need to effectively partner with all the ICG/GCB Businesses, Support and Control Functions and Second Line to support the implementation of the new process, develop the tech infrastructure and supporting enterprise wide guidance / policies and allow for efficient and sustainable outcomes.

Key Responsibilities:

  • Support the design and implementation of strategic solutions, processes, and new frameworks that enhance the New Activities Review process
  • Support the execution of remediation with timely and effective outcomes against regulatory expectations
  • Develop guidelines and training materials to facilitate the implementation of the New Activities Review process
  • Support the oversight and implementation of one or more project teams
  • Ensure strong ongoing engagement by the Business and Functions that participate in the product approval and governance process in ICG
  • Update on-going reports providing metrics and updates for monitoring progress and updates to senior management
  • Create ad hoc reports and presentations, as necessary, for socialization and periodic updates.  
  • Partner with key stakeholders and subject matter experts across the organisation (business & functions) to accomplish goals.
  • Escalate program risks to the Program Manager, when appropriate.


  • 6 years+ relevant experience
  • Strong knowledge of relevant Citi or Banking Industry businesses and products and their risk profile and ability to apply this knowledge to specific situations
  • Experience in a role that requires  problem solving, analytical capabilities, some strategic thinking, project and management
  • Previous experience supporting experience in risk management, compliance, or governance and controls related roles
  • Solid organizational skills, ability to multi-task and identify issues.
  • Excellent interpersonal skills while working across multiple functions and teams. Ability to build effective internal and external networks
  • Experience working with multi-functional partners and internal stakeholders, with excellent written and verbal communication skills
  • Solid organizational and time management skills; ability to work under pressure will be critical
  • Willingness to "roll up sleeves"; tireless work ethic
  • Ability to communicate clearly, to think and act independently, and to know when to ask for guidance from more experienced officers or specialists
  • Ability to evaluate, negotiate, structure and / or monitor various aspects of project work-streams
  • Integrity, honesty, sound judgment, common sense, and attention to detail


  • Undergraduate / Master’s degree(s) with an analytical focus (e.g. finance, economics, engineering, mathematics etc.)

Development Value:

The position provides the opportunity to be part of a significant re-engineering effort of a global process for Citi with an active engagement across multiple business lines and regions.  The Program Management Lead will have unparalleled organizational exposure, with visibility into new product and service initiatives and extensive interaction with Seniors in the ICG Businesses, Risk, and Functions.


Job Family Group:

Project and Program Management


Job Family:

Program Management


Time Type:

Full time


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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