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PBWM-CAO Transformation Execution Workforce Planning Senior Lead, SVP

Job Req ID 22476515 Primary Location New York, New York; Jacksonville, Florida; Tampa, Florida Job Category Project and Program Management
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The PBWM-CAO Transformation Execution organization is responsible for effective oversight of large, global PBWM programs addressing the Citi firm-wide Transformation to build a better bank. The PBWM-CAO Transformation Execution Workforce Planning Senior Lead is a newly created role and is a key member of the PBWM-CAO Transformation Execution team.  This role will work directly with the central Workforce Planning function and be instrumental in implementing and managing staffing capacity methodologies and tools, developing and managing PBWM Workforce Planning operating models, and addressing identified skills gaps in PBWM Risk & Controls teams.  This position will report to the PBWM-CAO Transformation Execution ACT Lead.

The ideal candidate will have excellent coordination and communication skills and has experience in

acting as a senior individual contributor. The candidate also possesses the ability to deal with ambiguity

and multi-task, has strong analytical skills, and is detail oriented.


  • Develop and implement PBWM operating models for capacity planning
  • Implement staffing capacity planning and management tools and technology enablers in PBWM that will improve accuracy and effectiveness
  • Ensure the PBWM business and function specific taxonomies meet the end-to-end criteria to support capacity planning and strategic decision making across the risk and control and data populations
  • Drives the usage of common taxonomy, standards, procedures, and processes to maintain consistent reporting of staffing capacity
  • Drives the connectivity between staffing assessments, capacity planning and financial planning for PBWM; Act as an intermediary between PBWM, Financial Planning and Analysis, and central Workforce Planning and establish consistency across forecasting methodologies
  • Analyze drivers of significant forecast misses to continuously improve forecasting
  • Develop and implement actions to address remediation of identified skills gaps


  • 8+ years of experience
  • Should demonstrate a commitment to quality and attention to detail
  • Excellent interpersonal relationships with ability to influence and negotiate with stakeholders
  • Organized and self-directed; able to manage multiple tasks / activities concurrently
  • Critical thinking and problem solving skills
  • Adaptable and flexible; comfortable working under ambiguous, changing conditions
  • Well-developed listening skills and a strong ability to engage across teams
  • Consistently demonstrates clear and concise written and verbal communication
  • Project Management experience a plus


  • Bachelor’s/University degree or equivalent experience, potentially Masters degree


Job Family Group:

Project and Program Management


Job Family:

Program Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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