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PBWM-CAO Transformation Execution Workforce Management Reporting & Analytics, SVP

Job Req ID 22476532 Primary Location New York, New York; Jacksonville, Florida; Tampa, Florida Job Category Project and Program Management
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The PBWM-CAO Transformation Execution organization is responsible for effective oversight of large, global PBWM programs addressing the Citi firm-wide Transformation to build a better bank. The PBWM-CAO Transformation Execution Workforce Management Reporting & Analytics, SVP is a newly created role and is a key member of the PBWM-CAO Transformation Execution team.  This role will work directly with the central Workforce Planning function and the PBWM-CAO Chief of Staff Office and be instrumental in implementing and managing resource tracking methodologies and tools, developing and managing PBWM resource management operating models, managing the PBWM Transformation financial planning process and monthly reporting across the risk and control BAU and Transformation population in PBWM.  This position will report to the PBWM-CAO Transformation Execution ACT Lead.

The ideal candidate will have excellent coordination and communication skills and has experience in acting as a senior individual contributor. The candidate also possesses the ability to deal with ambiguity and multi-task, has strong analytical skills, and is detail oriented.


  • Develop and implement a resourcing tool and PBWM operating model to drive PBWM staffing assessments for risk and controls and data functions
  • Drives the usage of common taxonomy, standards, procedures, and processes to maintain consistent reporting of staffing
  • Oversee the PBWM resource tagging processes including implementation of control processes
  • Drives the connectivity between staffing assessments, capacity planning and financial planning for PBWM; Act as an intermediary between PBWM, Financial Planning and Analysis, and central Workforce Planning and establish consistency across forecasting methodologies
  • Producing weekly/monthly headcount reports, analyzing the information, drawing conclusions and recommendations
  • Participating in regular headcount forecasting activities, working with resourcing office team to prepare visuals, breakdowns and comparisons to enable decision making
  • Supporting and responding to internal queries and challenge from functional partners and LOB stakeholders
  • Analyze drivers of significant forecast misses to continuously improve forecasting



  • 8+ years of experience
  • Experience in financial analysis or related field
  • Should demonstrate a commitment to quality and attention to detail
  • Excellent interpersonal relationships with ability to influence and negotiate with stakeholders
  • Organized and self-directed; able to manage multiple tasks / activities concurrently
  • Critical thinking and problem solving skills
  • Adaptable and flexible; comfortable working under ambiguous, changing conditions
  • Well-developed listening skills and a strong ability to engage across teams
  • Consistently demonstrates clear and concise written and verbal communication
  • Project Management experience a plus


  • Bachelor’s/University degree or equivalent experience, potentially Masters degree


Job Family Group:

Project and Program Management


Job Family:

Program Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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