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Operations and Technology Transformation Quality Control Specialist (VP) - Hybrid (Tech Risk Management OR Tech Audit Experience Highly Preferred)

New York, New York| Jersey City, New Jersey

Job Type: Hybrid

Job Req ID 23716393
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Citi is undergoing a Transformation to modernize and simplify the bank. We’re raising the bar and taking the opportunity to reevaluate the way we do business. This includes fostering a culture of curiosity and excellence and shifting our mindset to be simpler and data driven, making Citi an easier place to work and improving client experience. If you’re ready to be at the forefront of Transformation while taking your career to the next level, we invite you to come and join us!

Success Profile

As one of the world’s most global banks, Citi gives you the tools to make a difference. Through Transformation, we’re building the future of the bank and shaping the banking industry. Citi employs over 220,000 individuals located around the world, encompassing a broad range of teams, roles, cultures and backgrounds. Some of the skills that will make you successful in this role include:

  • Cross-Functional Collaboration
  • Credible Challenge
  • Risk Management
  • Data and Results Driven
  • Accountable
  • Adaptable


This role is part of the COO Operations & Technology Transformation team. The COO organization is leading the most critical regulatory & transformation efforts for Citi's CEO, influencing the strategy & direction of Citigroup.

As an Operations and Technology Quality Control Specialist, the role will execute the quality control process by assessing the attributes of risk identification, risk mitigation, root cause analysis, controls design, controls implementation, and controls testing for the technology and operations regulatory commitments.

Excellent communication skills required to influence a wide range of users. Strong Technology Risk Management experience and expertise is required. Prior experience in 2nd or 3rd Lines of defense in the Technology Risk Management or Technology Audit are highly desired for this 1st Line of Defense role.

In-depth knowledge of the industry and peer institutions products/services is highly preferred to contribute to the objectives of the functions. The role requires a thorough understanding of strategic direction of the function within the larger COO organization, combined with a solid conceptual/practical grounding in both the function and/ or area of expertise.

Key Responsibilities:

  • Conduct the quality control of the regulatory commitment deliveries aimed to remediate the Consent Order.
  • Remain aligned with the remediation efforts of the technology commitments and escalate any risks or issues to the Quality Control Lead.
  • Conduct thorough assessment of technology risks and controls aligned with the remediation of regulatory commitments.
  • Maintains the SharePoint site for the O&T Transformation Quality Control Team and ensures compliance with the standards and procedures on documentation and tracking.
  • Expertise in Technology Risks and Controls and works with colleagues in other areas of Risk Management, Data, Business and Functions and Compliance/Audit to assure appropriate management of identified risks.
  • Identifies emerging risk themes across the Technology Plan design and execution.
  • Develops processes for data gathering/consuming and sharing emerging threats.
  • Partner with Business Functions and Technology Quality Control teams to perform Design Effectiveness Assessments throughout the lifecycle of the Regulatory Commitments.



  • 7+ years of experience in a complex, financial organization, with particular focus on Technology Development, and/or Risk & Control and/or Operational Risk Management and/or Technology Audit
  • Strong understanding of the Software Development Life Cycle (SDLC) best practices, risks, and controls
  • Risk & Control experience in business operations and/or technology programs of a financial organization strongly preferred.
  • Experience in complex business transformational programs
  • Familiarity with Technology Risk Management process including identification, assessment, reporting and monitoring of Risk.
  • Understanding of Quality Control or audit process and best practices for review of large transformational or technology programs
  • Proven ability to act independently, work quickly and with careful attention to detail, juggle multiple priorities and thrive in a varied, fast-paced environment.
  • Proven ability to work well under pressure and within tight deadlines.
  • Proven ability to communicate effectively, drive consensus, and influence relationships at senior levels.
  • Bachelor’s degree required. Master’s degree preferred.
  • Certifications like CISSP, CRISC, CISA, CISM, GIAC, CCSP etc. are highly preferred.


Job Family Group:

Project and Program Management


Job Family:

Program Management


Time Type:

Full time


Primary Location:

New York New York United States


Primary Location Salary Range:

$129,840.00 - $194,760.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Apply Now

Success Stories

Usman B.

“By joining Transformation, you will be at the center of driving change at Citi. You’ll help us lay the foundation to make this a better place to work and do business by implementing sound risk and controls. This team will give you a launchpad of endless opportunities to grow as a professional and challenge yourself while working across various functions.”

Usman B.

Risk & Controls Transformation Lead
New York

Cynthia D.

“Citi hires people for their potential and not just their experience. This gives people, including myself, the opportunity to try different roles and explore new careers. Transformation at Citi is a new adventure and will challenge how we do things at Citi: with clients, with regulators and with our peers.”

Cynthia D.

Mexico Transformation Head

Dan F.

“Data Transformation is a great area to be a part of at Citi. Data is at the heart of our business and ensuring that our data is of good quality with clear ownership is imperative to our success.”

Dan F.

Data Operating Model and Governance Program Lead
New York


“This is an exciting area to work in at Citi! Being part of Transforming a 200+ year-old institution is a once in a lifetime opportunity. This is relatively new work, so not only you can learn new skills and get exposure, but you can play a pivotal role in shaping the Citi of the future.”

Shahzad A.

Data Tooling and Capability Head

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