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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Institutional Clients Group (ICG) Client Experience and Analytics- AVP

Job Req ID 21333722 Primary Location New York, New York Job Category Decision Management
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Responsibilities

  • Curate and drive analytical expertise through the synthesis of data deriving insights across products, business segments, and geographies
  • Translate data into strategic recommendations and actions
  • Collaborate across a diverse set of stakeholders: ICG Businesses, Operations, Technology and senior executives to innovate and execute client experience solutions
  • Present and clearly articulate client experience data to internal stakeholders at all levels of the organization, including senior management, ensuring stakeholders understand how to interpret and apply voice of customer (VOC) data
  • Create easily understandable dashboard reports, slides and other materials to convey the client experience and operational metrics
  • Engage and drive organization in Client experience innovation / and introducing ideas for improving overall client experience
  • Communicate regular updates to ICG leadership including presentations and executive summaries
  • Contribute in analytical and non-analytical projects; respond to ad-hoc inquiries

Qualifications

  • 2-3 years of experience in voice of customer or client experience roles with true passion for insights generation

  • Exposure to product management, business strategy, technology, consulting and/or banking type roles.

  • Strong analytical skills with the ability to recognize key trends and insights and the ability to explain research findings to executive audience

  • Highly organized, self-motivated, resourceful, solutions-oriented individual who can execute well in a fast-paced environment while working on multiple, concurrent projects.

  • Advanced Excel/ Powerpoint is a must

  • Experience with databases and information management (SQL, Python, etc.)

  • Consistently demonstrates clear and concise written and verbal communication skills


Education

  • Bachelor's degree/University degree or equivalent experience

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Job Family Group:

Decision Management

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Job Family:

Business Analysis

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Time Type:

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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