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ICM Transformation - Loan IQ Project Manager (Hybrid)

New York, New York

Job Type: Hybrid

Job Req ID 23661593
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Citi is undergoing a Transformation to modernize and simplify the bank. We’re raising the bar and taking the opportunity to reevaluate the way we do business. This includes fostering a culture of curiosity and excellence and shifting our mindset to be simpler and data driven, making Citi an easier place to work and improving client experience. If you’re ready to be at the forefront of Transformation while taking your career to the next level, we invite you to come and join us!

Success Profile

As one of the world’s most global banks, Citi gives you the tools to make a difference. Through Transformation, we’re building the future of the bank and shaping the banking industry. Citi employs over 220,000 individuals located around the world, encompassing a broad range of teams, roles, cultures and backgrounds. Some of the skills that will make you successful in this role include:

  • Cross-Functional Collaboration
  • Credible Challenge
  • Risk Management
  • Data and Results Driven
  • Accountable
  • Adaptable


Function background / context:

The Institutional Credit Management (ICM) team is a critical component of Citi’s First Line of Defense for wholesale lending and counterparty credit risk.  ICM partners with businesses Citi-wide to ensure we have best-in-class risk and control capabilities.  ICM also plays an important role in Citi’s Transformation efforts by helping to drive a Citi-wide focus on wholesale credit risk management. Through ongoing investment in processes, controls, systems, and governance, ICM continues to further embed consistency and best practices across Citi, driving closer alignment between our business and regulatory goals. 

The Lending Transformation Program (LTP) is a key initiative within ICM.  The goal is to transform the end-to-end wholesale lending process which will consolidate all remediation efforts for loan product processing and establish a consistent target operating model with a focus on improved processes, controls, and enhanced technology to achieve best-in-class processing capabilities to support our client franchise.

ICM Lending Transformation is looking for highly skilled and dynamic Project Manager(s)to lead key workstreams within the overall a key transformation program, Loan IQ. Detailed knowledge of wholesale lending and technical project management is a pre-requisite, having previously managed large-scale system implementations.  Role includes resource management and budgeting, plan development and tracking, issue identification and escalation, preparation of materials for senior leadership, leading governance meetings, and internal and regulatory communication.

Key Responsibilities:

  • Partner with Technology, Operations, and other key partner groups to establish delivery timelines across key program initiatives and manage the end to end execution throughout the agile lifecycle

  • Establish a culture of accountability and rigorous timeline management across key technology and business deliverables 

  • Develop, manage and oversee execution of detailed project plans across numerous stakeholder groups

  • Partner with Technology and Operations to establish key program milestones including producing all key program reporting to senior update forums

  • Identify, manage and drive remediation of risks or issues that may impact overall delivery timelines

  • Ensure timely project tracking, status reporting and escalation

  • Partnership with program governance lead to ensure material accurately reflects the current status of the program

  • Maintain project plan and ensure appropriate change management approvals

  • Develop and maintain RAID logs and general issue management, with appropriate escalation 

  • Oversee program communication including internal stakeholders and regulatory updates / communication

  • Establish strong relationships with stakeholders across Citi at all levels, businesses, and locations

  • Appropriately assess risks when making business decisions, using sound ethical judgment, while complying with both Citigroup policy and applicable laws, rules, and regulations

Qualifications and Competencies:

  • 5+ years’ experience in project management and business analysis

  • 7+ years’ experience in Financial Services industry; wholesale lending experience

  • Loan IQ platform expertise, with strong preference of migration and/or new implementation experience

  • In-depth understanding of Systems Development Life Cycle and Agile waterfall methodologies

  • Excellent oral and written communications skills; must be articulate and persuasive.

  • Prior experience as a technical project manager for large-scale system implementations

  • Bachelor’s degree required; Master’s degree preferred

  • Should demonstrate a commitment to quality and attention to detail

  • Ability to drive change and effectively manage projects and stakeholders

  • Strong organizational leadership and influencing skills

  • Proactive, 'no surprises', approach in communicating issues/requests

  • Capable of prioritizing and multi-tasking in a dynamic environment

  • Strong business analysis, problem solving and analytical skills

  • Keen sense of urgency and eagerness for ownership

  • Works well under pressure and in tight deadlines


Job Family Group:

Project and Program Management


Job Family:

Program Management


Time Type:

Full time


Primary Location:

New York New York United States


Primary Location Salary Range:

$158,140.00 - $237,200.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

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  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Success Stories

Usman B.

Usman B.

“By joining Transformation, you will be at the center of driving change at Citi. You’ll help us lay the foundation to make this a better place to work and do business by implementing sound risk and controls. This team will give you a launchpad of endless opportunities to grow as a professional and challenge yourself while working across various functions.”

Risk & Controls Transformation Lead
New York

Cynthia D.

Cynthia D.

“Citi hires people for their potential and not just their experience. This gives people, including myself, the opportunity to try different roles and explore new careers. Transformation at Citi is a new adventure and will challenge how we do things at Citi: with clients, with regulators and with our peers.”

Mexico Transformation Head

Dan F.

Dan F.

“Data Transformation is a great area to be a part of at Citi. Data is at the heart of our business and ensuring that our data is of good quality with clear ownership is imperative to our success.”

Data Operating Model and Governance Program Lead
New York


Shahzad A.

“This is an exciting area to work in at Citi! Being part of Transforming a 200+ year-old institution is a once in a lifetime opportunity. This is relatively new work, so not only you can learn new skills and get exposure, but you can play a pivotal role in shaping the Citi of the future.”

Data Tooling and Capability Head

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