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HR Transformation Lead

New York, New York| Jacksonville, Florida| Tampa, Florida

Job Req ID 22559036
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Citi is undergoing a Transformation to modernize and simplify the bank. We’re raising the bar and taking the opportunity to reevaluate the way we do business. This includes fostering a culture of curiosity and excellence and shifting our mindset to be simpler and data driven, making Citi an easier place to work and improving client experience. If you’re ready to be at the forefront of Transformation while taking your career to the next level, we invite you to come and join us!

Success Profile

As one of the world’s most global banks, Citi gives you the tools to make a difference. Through Transformation, we’re building the future of the bank and shaping the banking industry. Citi employs over 220,000 individuals located around the world, encompassing a broad range of teams, roles, cultures and backgrounds. Some of the skills that will make you successful in this role include:

  • Cross-Functional Collaboration
  • Credible Challenge
  • Risk Management
  • Data and Results Driven
  • Accountable
  • Adaptable


This position is part of the HR transformation team that is being formed to respond to the FRB and OCC consent orders and other regulatory initiatives as well as help define the go-forward state and sustainably embed solutions focused on the areas of Risk Management, Controls, Compliance, Policy and Data Governance.  We are at a pivotal moment of redefinition across our franchise as we transform our risk and control environment to one that is stronger and simpler. This change requires a high degree of focus, execution, attention to detail and change management across the first and second line Functions. This position will play a critical role in partnering directly with the Functions undergoing the highest degree of change to help support the overall organization transformation and ensuring that the efforts being driven within each function are aligned with the overall transformation program efforts. This role reports into the Head of HR Transformation as part of the HR CAO organization and aligns to directly support HR Executives and their teams on consent order project delivery. In addition, this role partners extensively with Transformation Program Office, Enterprise Transformation Leads, Program Group Leads, Organizational PMOs and Internal Audit.

Key Responsibilities:

  • Develop and execute on HR solutions and project plans, as well as, manage and track project deliverables in support of the transformation
  • Ensure key milestones and deliverables are met
  • Facilitate issue resolution
  • Keep all constituents, including dependency participants informed of execution progress through regular communication, presentations and status reporting
  • Program manage change efforts within each function and connect to the central efforts across the overall transformation. Deploy change and program management that drives business strategy and initiatives
  • Participate in both the first and/or second line function as well as HR and HR transformation work streams as the HR expert representing and owning key HR activities within both pillars
  • Understand the human capital implications of the target state plans within each Function and help design and drive the action plans in partnership with the HR Advisory teams
  • Partner closely with HR Advisor teams, Corporate HR practice leaders and the business as needed to develop and execute short and long-term talent / staffing strategies
  • Partner with Enterprise Transformation and the Program Group Leads as well as Organization PMOs to achieve expected levels of sustainability to meet regulatory expectations, reduce risk, address article, gaps and to pass Internal Audit validation

    Lead interaction with Internal Audit including agreement on closure criteria, preview of closure material and questions

  • Prepare scoping, challenge and closure documentation according to Central Program PMO and TPO standards for check and challenge and IA validation

  • Prepare and maintain evidence in the form artifacts to support completion of each deliverable into a centralized Program SharePoint

  • Act as a change and culture management specialist to assess, define and drive activities related to the transformation
  • Apply Organizational Development expertise to diagnose business needs and develop and implement creative solutions
  • Deploy change and program management that drives business strategy and initiatives


Skills & Qualifications:

  • Bachelor’s degree in Business, Organizational Development, Human Resources or other related field is required
  • Advanced degree in I/O Psychology, Organizational Behavior, Organizational Development, or related field strongly preferred
  • Well-developed consultative approach - listening, coaching and influencing skills
  • Ability to build relationships with colleagues across business lines and levels
  • Excellent interpersonal communication skills – verbal and written
  • Analytical and strategic thinking skills – systems thinker
  • Flexible and highly adaptable – ability to pivot quickly
  • Operate with curiosity- challenge traditional approaches, incorporates diverse perspectives
  • Ability to work in a complex matrix environment to manage ambiguity and push through business challenges
  • Drive results and demonstrate a strong sense of accountability and follow through
  • Project management and project delivery experience
  • Ability to energize others around a task/idea and maintain optimism 
  • Ability to prioritize and deliver in a fast-paced environment with tight deadlines
  • Understanding of Risk and Control functions preferred
  • Past Internal Audit, Regulatory Interaction or Consent Order experience a plus


Job Family Group:

Human Resources


Job Family:

Talent, Development, Learning & Diversity


Time Type:

Full time


Primary Location:

New York New York United States


Primary Location Salary Range:

$139,090.00 - $208,630.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Success Stories

Usman B.

Usman B.

“By joining Transformation, you will be at the center of driving change at Citi. You’ll help us lay the foundation to make this a better place to work and do business by implementing sound risk and controls. This team will give you a launchpad of endless opportunities to grow as a professional and challenge yourself while working across various functions.”

Risk & Controls Transformation Lead
New York

Cynthia D.

Cynthia D.

“Citi hires people for their potential and not just their experience. This gives people, including myself, the opportunity to try different roles and explore new careers. Transformation at Citi is a new adventure and will challenge how we do things at Citi: with clients, with regulators and with our peers.”

Mexico Transformation Head

Dan F.

Dan F.

“Data Transformation is a great area to be a part of at Citi. Data is at the heart of our business and ensuring that our data is of good quality with clear ownership is imperative to our success.”

Data Operating Model and Governance Program Lead
New York


Shahzad A.

“This is an exciting area to work in at Citi! Being part of Transforming a 200+ year-old institution is a once in a lifetime opportunity. This is relatively new work, so not only you can learn new skills and get exposure, but you can play a pivotal role in shaping the Citi of the future.”

Data Tooling and Capability Head

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