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Home Lending Officer - Queens East

Locations: New York, New York Job Function: Home Lending Employee Status: Regular Job ID: 19037039
The Mtg Lending Officer SAFE Act is a developing professional role. This role identifies policy and applies specialty knowledge in monitoring and assessing processes and data. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:
  • Consult with customers about their financial situation, financial and personal objectives and lending needs for the purpose of helping them achieve their home ownership goals.
  • Collect and analyze information about the customer's financial situation, financial and personal goals, tolerance for risk and change, plans for the future, income, assets, debts, cash flow, and credit history.
  • Analyze financial information for customers to make an initial assessment regarding whether the customer and the property may qualify for a particular lending solution.
  • Make recommendations to customers about which lending solutions would best meet the customers' financial and personal objectives
  • Advise customers about the consequences, risks, and benefits of alternative lending solutions.
  • Promote Citi's brand, and promote Citi as the provider for lending and other financial solutions. This includes promoting Citi and its financial services to real estate agencies, builders, other referral sources, and customers.
  • Visit customers outside of Citi's offices, with such visits to vary based on clientele, geography, market conditions, and other factors.
  • Work as a team with all internal partners to support and grow our customers.
  • Refer customers who seek financial services other than lending solutions to the appropriate Citi professionals.
  • Partner with Operations teams to ensure the seamless transfer of the loan application in order to provide documents to the Processors and acquire any additional information needed by the Processors and/or Underwriters.
  • Work with Processors/Closers and customers to ensure the timely closing of the customer's loan.
  • Go outside to key referral relationships (Realtors, CPA's, Builders, etc). to drive mortgage business into the bank.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
  • 0-2 year of experience in Compliance and Control
  • Proven product sales capability is required.
  • FHA/VA & conventional loan experience is preferred
  • The ability to comprehend and explain financial calculations and pricing alternatives.
  • The ability to communicate with customers about the proper documents and information needed to obtain a particular loan.
  • Knowledge of the laws and regulations that govern consumer lending, including fair lending, privacy, and RESPA.
  • Demonstrated customer service skills
  • Strong relationship development and management skills
  • Expertise of general lending products and overall mortgage industry.
  • This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing
  • System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities,
Education:
  • Bachelor’s/University degree or equivalent experience

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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US

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Time Type :Full time

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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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