Head of Small Business Deposit & Cash Management Products - Hybrid

Small Business has been identified as a key growth area for the Personal Banking & Wealth Management group (PBWM) over the next several years.  Within PBWM the Products and Segments team is charged with developing market-leading value propositions and customer experiences that drive P&L growth by attracting, engaging and retaining business customers.  As the SVP Head of Deposit and Cash Management Products, the successful candidate will lead a team that 1) Manages the current Deposit (Checking, Savings, Money Market, Escrow, CD) and Cash Management products/programs and the profitable growth of the product P&Ls 2) Leads the definition and development of the future best-in-class product set as part of the overall product line strategy 3) Redefines the customer experience to ensure intuitive and simple access to products 4) Executes on deposit product processor technology build and customer migrations as part of Project Catalyst 5) Partners with segment, payments, marketing, branch, digital and sales to grow the product offering and usage. Cashflow is the lifeblood of small business, and this leader will be at the forefront of managing and developing solutions that underpin the successful growth of our business customers.  If you are a collaborative business partner, strong people leader, have a track-record of creating customer-driven growth strategies, and are passionate about making an impact on small businesses, you are encouraged to apply.  

This role will report to the Head of Small Business Products and Segments.

Responsibilities:

• Own and manage the Deposit (Checking, Savings, Money Market, CD) and Cash Management P&Ls; partner with key stakeholders to identify trends and develop strategies to achieve financial growth goals

• Lead the strategic evolution of small business deposit and cash management product set at Citi including customer experience enhancements, simplified products, new products and digital features 

• Synthesize learnings from data analytics, competitive market intelligence, customer and market research to craft product strategies and associated business cases that address the essential financial operating needs of small businesses.

• Lead deposit product processor development work and customer migrations as part of Project Catalyst including technology requirements, customer experience flows, controls development

• Drive product/project execution. Collaborate with Product, Segment, Pricing, Marketing, Distribution, Technology, Legal, Compliance and Controls partners in execution planning, launch activities, and post-launch assessments.

• Partner with ICG/TTS and Payments team on evolution of Cash Management suite of products/services

• Manage audit resolutions and corrective action plans where necessary to drive operational excellence (regulatory compliance, operational risk management, etc.).

• Lead a team of four managers.

Qualifications:

• 8-10 years of relevant experience

• Proven track-record of developing customer-driven product strategies and portfolio growth

• Demonstrated ability to manage both strategic and executional aspects of product development and enhancement initiatives.

• Demonstrated experience leading cross-functional teams with multiple stakeholders including technology projects

• Experience with banking products; small business deposit and cash management products experience a plus

• In-depth knowledge of industry and competitor products/services; familiarity with operating needs of small businesses a plus

• Intellectual agility. High degree of comfort with ambiguity.  Innovative thinker with a track record of challenging the status quo and devising creative solutions to solve problems and overcome hurdles. 

• Ability to work unsupervised, handle multiple, competing objectives and adjust priorities quickly as circumstances dictate

• Demonstrated analytical and influencing skills

• Working knowledge of industry practices and standards

• Consistently demonstrates clear and concise written and verbal communication

• Strong people leader

Education:

• Bachelor’s degree/University degree or equivalent experience

• Master’s degree preferred

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.