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Global Wealth Management (GWM) Chief Administrative Office: Governance and Change Management

Job Req ID 22516350 Primary Location New York, New York; Charlotte, North Carolina; Irving, Texas; Tampa, Florida Job Category Risk Management
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Citi Global Wealth Management (GWM) is an integration of Citi Private Bank and the Consumer Wealth organization into a single platform enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi’s industry leading capabilities to support the goal of GWM, which is to be the leading wealth management provider globally. As we embark on this journey, it is imperative to have a strong Risk & Control framework, supporting this goal through an independent but integral Internal Control organization.

This role is responsible for supporting the development and implementation of a robust governance and change management program across GWM. This includes developing change management protocols and escalation frameworks for risk & control-related matters.

This role will report to the Head of Governance and Change Management for GWM.


  • Support in harmonizing, enhancing, and creating GWM policies, standards, and procedures aligned with GWM business activities.
  • Development, implementation, and operation of clearly defined escalation framework for risk & control-related matters.
  • Design, implementation, execution, and coordination of a comprehensive and cohesive change management program for new products/activities and changes, including post-implementation monitoring.
  • Responsibility for business impact assessment and mapping of regulatory changes to assessment units and controls to ensure compliance with applicable laws, rules, and regulations.
  • Examination of changes to the regulatory environment and other emerging risks for their potential business impact and proactive communication and development of plans to address risks/changes.
  • Development of strong relationships with key stakeholders.
  • Proactive engagement with control functions to ensure understanding of the GWM governance program.
  • Focus on continuous control improvements across all areas to ensure continued improvement of the control framework in an efficient, cost effective, streamlined, and value-add manner.


  • 7-10 years of Financial Services and analytical / control work experience
  • Strong understanding of relevant business processes and data segments including the ability to solve for a root cause rather than symptoms
  • Openness to challenge and continuously challenging the status quo
  • Strategic thinker with strong analytical skills and the ability to translate complex concepts in a concise manner
  • Ability to set priorities and manage multiple projects simultaneously in a fast paced, highly matrix, dynamic environment
  • Self-motivated, highly adaptive, and able to work well under high stress
  • Excellent oral and written communication skills


  • Bachelor’s degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; extensive experience in area of focus; previous experience managing a diverse staff
  • Advanced degree (e.g., JD, MBA) and certifications (CFA, FRM) preferred


Job Family Group:

Risk Management


Job Family:

Business Risk & Controls


Time Type:

Full time


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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