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Global Head of Enterprise Resilience Strategy and Transformation

New York, New York| Tampa, Florida

Job Req ID 22582032
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Citi is undergoing a Transformation to modernize and simplify the bank. We’re raising the bar and taking the opportunity to reevaluate the way we do business. This includes fostering a culture of curiosity and excellence and shifting our mindset to be simpler and data driven, making Citi an easier place to work and improving client experience. If you’re ready to be at the forefront of Transformation while taking your career to the next level, we invite you to come and join us!

Success Profile

As one of the world’s most global banks, Citi gives you the tools to make a difference. Through Transformation, we’re building the future of the bank and shaping the banking industry. Citi employs over 220,000 individuals located around the world, encompassing a broad range of teams, roles, cultures and backgrounds. Some of the skills that will make you successful in this role include:

  • Cross-Functional Collaboration
  • Credible Challenge
  • Risk Management
  • Data and Results Driven
  • Accountable
  • Adaptable


Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply!

Our people make all the difference in our success.


The Global Head of Enterprise Resilience Strategy and Transformation is responsible for leading and developing and implementing Citi’s Strategy for Enterprise Resilience and Tools to support transformation efforts. This candidate will be a key leader within the Global Enterprise Resilience organization, reporting to the Global Head of Enterprise Resilience. Considering current and future threats this individual will work with key stakeholders and cross-functional partners to drive how the company prepares for potential impact and drives resilience across all Critical Business Services and global processes holistically. Managing multiple teams of senior professionals through senior managers, this leader will be responsible for the development of business continuity strategy (including critical assets: people, buildings, utilities, technologies and business operations), Operational Resilience and elements of Resolution Planning for shared services. This leader and their team should maintain strong industry engagement to ensure understanding of the strategic direction of Resilience within the industry.

This position requires applied experience in leading a global program at scale with demonstrated experience in process design and execution, regulatory and executive stakeholder relationship management, enterprise-wide change management, business continuity/disaster/crisis management and operational resilience in the financial services industry or other federally regulated industry.

The successful candidate will lead a global team of professionals. They will require a thorough understanding, as well as provide input into, the strategic direction of the Enterprise Resilience function overall. Excellent communication skills required in order to influence a wide range of audiences.


  • Lead and direct the Enterprise Resilience Strategy & Transformation program and implementing Tools and reporting transformation efforts across Citi.

  • Establish and maintain strategic relationships with key stakeholders and cross-functional partners to drive business and technology strategies to ensure resilient business services and processes.

  • Understand and apply internal policies/procedures, global laws and regulations and industry best practices with respect to business continuity and disaster recovery, Operational Resilience and elements of Resolution Planning.

  • Enhance traditional business continuity processes including Business Impact Analysis (BIA), Business Recovery Planning (BRP), Application/Technology Recovery Planning (TRP) to ensure simplification and alignment with the strategic plan of Enterprise Resilience overall.

  • Define enterprise priorities and policy for continuity planning and recovery of critical business services and their related Impact Tolerances.

  • Support the creation and rollout of a new Enterprise Resilience tool in partnership with a peer team.

  • Partnership with peer teams who have the responsibility of testing and exercising plans, executing third party resilience, engaging with business and regional leaders, govern and manage downstream tools, metrics and reporting.

  • Understands how own function integrates within the overall organization to contribute to achieving business objectives; requires a good working knowledge of the industry.

  • Impacts the function by exercising control over sizable resources / budget, policy formulation and planning; has significant influence over future strategy.

  • Leads interactions with regulators, auditors, risk and control organizations, operational risk management, independent compliance risk management and regulators to monitor and evaluate the ongoing effectiveness and continuous improvement of Enterprise Resilience Planning functions.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

  • Work with regulatory bodies and build industry connections to stay abreast of best practices to influence and align with the evolving landscape.


  • 15+ years of relevant experience

  • 10-15 years of experience in multiple technology disciplines with extensive experience in business, functional and people management.

  • Demonstrated leadership characteristics, and management experience, including but not limited to the ability to positively influence and motivate a group or individuals to maintain a positive work environment through change. Ability to serve as a role model.

  • Unquestionable integrity and objectivity with the commitment to excellence and the ability to thrive in diverse environments and cultures.

  • In-depth knowledge of operations, technology and business processes with a global financial services organization or other industry regulated by a federal government.

  • Demonstrated knowledge of emerging threats, changes in processes/technology and how they impact recovery and resilience strategies.

  • Experience creating close collaboration with business partners to foster a customer-centric design and development culture.

  • Expert ability to analyze a complex set of data, to extract critical information to determine potential risk to the organization or company.

  • Expert ability to simplify complex problems, processes and organizations.

  • Demonstrated experience with global process design, simplification and execution.

Salary range $170,000 to $300,000


Job Family Group:

Corporate Services


Job Family:

COB & Crisis Management


Time Type:

Full time


Primary Location:

New York New York United States


Primary Location Salary Range:

$170,000.00 - $300,000.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Success Stories

Usman B.

Usman B.

“By joining Transformation, you will be at the center of driving change at Citi. You’ll help us lay the foundation to make this a better place to work and do business by implementing sound risk and controls. This team will give you a launchpad of endless opportunities to grow as a professional and challenge yourself while working across various functions.”

Risk & Controls Transformation Lead
New York

Cynthia D.

Cynthia D.

“Citi hires people for their potential and not just their experience. This gives people, including myself, the opportunity to try different roles and explore new careers. Transformation at Citi is a new adventure and will challenge how we do things at Citi: with clients, with regulators and with our peers.”

Mexico Transformation Head

Dan F.

Dan F.

“Data Transformation is a great area to be a part of at Citi. Data is at the heart of our business and ensuring that our data is of good quality with clear ownership is imperative to our success.”

Data Operating Model and Governance Program Lead
New York


Shahzad A.

“This is an exciting area to work in at Citi! Being part of Transforming a 200+ year-old institution is a once in a lifetime opportunity. This is relatively new work, so not only you can learn new skills and get exposure, but you can play a pivotal role in shaping the Citi of the future.”

Data Tooling and Capability Head

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