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Global Head of Employee Relations & HR Policy

Job Req ID 21258895 Primary Location New York, New York Job Category Human Resources
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About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Position Overview

The Global Head of the Employee Relations and HR Policy will lead a newly established global team of approximately 100 Human Resources professionals who provide global management of complex employment-related concerns, a specialized investigative function, and strategic design and delivery of HR policies. The role includes the following major areas of responsibility:

Global Management of Employment-Related Concerns

Responsible for the investigation and resolution of complex employment-related concerns in Citi’s North America, LATAM, APAC, and EMEA regions, including concerns raised through Citi’s Employee Hotline, other escalation channels, or local grievance procedures.

Provides global tracking of employment-related escalations, as well as stakeholder, senior management, and Board reporting, including trend data and thematic analyses used to drive enhancements to Citi’s culture and work environment.

Develops globally consistent investigation standards and protocols.

Partners with Employment Law/Legal, Citi’s Ethics Office, Citi Security & Investigative Services, and Independent Compliance Risk Management in the resolution of employment-related concerns that cross escalation channels.

Drives the appropriate link between conduct and performance/compensation, ensuring that substantiated matters are handled in accordance with Citi’s Global Disciplinary Review Policy, and applicable local procedures, as well as Citi’s Accountability Framework.

Participates in a range of initiatives, audits and regulatory exams involving investigations and escalation of concerns which includes direct engagement with regulators

Works with the Employment Law and other members of Citi’s Legal team in the investigation of and response to agency charges and litigation.

Plays a key role in the adjudication of disputes arising under the U.S. Separation Pay Plan

HR Policy

Responsible for the governance of global HR policies (including employee handbooks) working in conjunction with stakeholders across HR.

Drives harmonization of global HR policies.

Provides strategic vision in the development of HR policies to enhance culture, diversity, engagement, and retention of talent.

Guides the interpretation and application of HR policy

Represents Human Resources on the Global Citi Policy Committee and partners with the Citi Ethics Office on Code of Conduct, Code of Conduct training and other initiatives


Works closely with the HR OpCo, HRPS, HR Control and Compliance, Corporate Benefits, Global Public Affairs, Legal, Audit, and other members of senior management in the delivery of Employee Relations and HR policy


Bachelor’s degree

15+ plus years in Human Resources or related area (such as Employment Law), including experience in senior level roles

Significant experience in Employee Relations, including knowledge of legal environment, employee discipline, and conflict resolution

Significant experience in conducting and management of investigations

Demonstrated excellence in the design and delivery of HR policies

Ability to design and deliver consistent metrics and reporting

Technical knowledge of HR systems

Strong writing skills

Prior global or multi-jurisdiction work experience

Strong leadership skills, including judgment, influencing, diversity and collaboration

Strong operational, controls, risk management, and execution mindset


Job Family Group:

Human Resources


Job Family:

Employee Relations


Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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  • Join our team
    of 200,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 98 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

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