Global Control Issue Management AVP - Hybrid

The Issue Management AVP will report to the Issue Management Senior Vice President and will work in collaboration with the Global Business & Risk Controls Team and the key constituents across the bank to assist the enhancement and maintenance of Citi’s enterprise-wide issue management program. This will involve supporting SVPs and Directors within the group in efforts to improve the ongoing operation of the program which includes policies, standards and execution related to issue identification, root cause analysis/evaluation, remediation, closure, monitoring, reporting, and escalation to promote comprehensive, consistent, accurate, and timely issue resolution. The role will require the individual to develop relationships with counterparts within the team and across Business and Functional units, amongst others. Individuals in this role will use their analytical skills to filter, prioritize and concisely synthesize potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. The individual will regularly take initiative on assigned tasks and provide support across multiple projects and across a range of business and functional areas. Further, this individual will serve an organizational role within the team, logging challenges encountered, compiling team progress reports, as well as, participating in ongoing business process reviews. 

Key Responsibilities:

• Assists with projects related to end-to-end issue management, including robust root cause analysis, remediation, and management reporting of identified issues in the control infrastructure and existing business processes.
• Coordinates across team and disseminates relevant information of project progress and challenges.
• Builds concise presentations for review by senior members of the team.
• Evaluates business processes for efficiency and proper controls with the assistance of SVP and Director.
• Consumes complex business information quickly and synthesizes in an efficient manner.
• Builds high-quality relationships with key stakeholders across the organization.
• Is forward thinking an anticipates next steps and challenges, where possible.
• Applies critical thought to evaluating business problems and assists in the development of logical, pragmatic control solutions.

Qualifications:

• Degree from a top tier academic institution.
• 1 to 3 years of working experience, preferably in financial services, but not required. 
• Ability to multi-task and be dynamic across a number of priorities.
• Demonstrated experience in taking initiative on projects or team tasks.
• Highly organized with an ability to keep other team members organized and on task.
• Track record of success in completing assigned tasks in a timely, high-quality manner.
• Capable of driving outcomes independently and escalating issues as encountered.
• Excellent communication skills and the ability to interact with colleagues across disparate businesses, regions and cultures.
• Proficient with Microsoft Office suite, amongst other business applications.

• A demonstrated ability to work collaboratively within and across project teams, functional and business units.