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Fraud Risk Group Manager – C13

Job Req ID 22558474 Primary Location New York, New York; Wilmington, Delaware; Irving, Texas; Tampa, Florida Job Category Risk Management
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This role supports fraud risk management within the Global Independent Fraud Risk team (ORM-Fraud).

The role responsibilities are to provide support for Fraud Oversight for the North America businesses that includes Personal Banking Wealth Management and ICG and interacts closely with the Country in Business Fraud Heads and Global Fraud and Risk teams and within Operations and Technology.

Key Responsibilities: The main responsibilities are


  • Oversee implementation of fraud strategy, policy, and projects.
  • Guide and assist in the implementation of sound and effective fraud processes and monitoring across the various North America Portfolios.
  • Oversee compliance to all policies and procedures established at the group level including connected Financial Crimes disciplines.
  • Support the discussion with business Stakeholders, focused on Emerging Risks & Trends, Key Initiatives, Fraud Risk Appetite, Control Framework & Proposed Enhancements to support Business Growth & Digital Expansion. 
  • Support fraud thematic and product oversight reviews in the region.
  • Provide counsel on fraud cases and fraud management related policies, ensuring an independent review of policy compliance. 
  • Work with the compliance, operations, and credit teams to strengthen the front-end verification and other processes (e.g., identity validation, funds transfers, verification strategies). 
  • Facilitate and disseminate fraud risk management best practices across various North America LOBs.


  • Represent the fraud function with Regional & Business teams to ensure appropriate levels of investment are made in controls, in relation to business product direction and emerging threats.
  • Champion fraud awareness and best practice sharing with various business stakeholders and aid in the development of fraud risk management training modules.
  • Raise the level of fraud awareness among country fraud officers and other related staff.


  • Ensure fraud losses are operating within the defined Risk Appetite parameters.
  • Track fraud losses versus plan and counsel /review of individual countries / portfolios.
  • To be knowledgeable in the Banking products or Payments (including non-core) industry in terms of fraud prevention/management practice/programs.
  • To work with Citi Security & Investigative Services (CSIS) in collating and analyzing fraud trends and syndicated criminal activities.
  • Comply with the financial and accounting policies setup by the Risk group office.

Development Value:

This role entails a unique opportunity for leading a robust career in Fraud Risk Management with exposure to the life cycle of various Banking products and to senior management.  


  • A seasoned fraud risk professional with 5+ years of Fraud Risk Management in Consumer Banking or Payments.
  • Experience on providing Fraud oversight across businesses in compliance with regulations and internal procedures.
  • Understanding of Authentication, Technology & Emerging Digital capabilities.
  • Understanding of analytical and statistical models supporting the digital / authentication capabilities.
  • Thought leadership and clarity in presenting ideas to senior management.
  • Understanding and management of various drivers and metrics and the impact on Citi’s P&L.


  • Ability to work effectively with individuals with diverse backgrounds and positions.
  • Ability to communicate complex technology / analytical ideas effectively and persuasively.
  • Ability to influence and establish relationships with key stakeholders from remote locations.

Functional Background:

  • Project management.
  • Understanding of banking & payments businesses, systems, and processes.

Technical Skills:

  • Understanding of payments, fraud risk management and fraud life cycle management, including emerging industry risks and trends.


  • University degree; Graduate or postgraduate in Business Administration, Economics, Statistics, Econometrics, Engineering, or any other computationally intensive disciplines. Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.


  • Core Fraud & Operational Risk skills and understanding.
  • Understanding of the Customer Lifecyle in Banking.
  • Strong business drive and ability to mobilize organizational commitment and support for regional programs.
  • Regulatory Risk and Compliance.
  • Leadership skills and ability to deliver results, working with cross-functional and virtual teams.
  • Good business understanding and working knowledge of Fraud Risk, Authentication, Payments, Analytics, Operations, Information Security and Technology.

Good verbal and written communications skills required in English.


Job Family Group:

Risk Management


Job Family:

Fraud Risk


Time Type:

Full time


Primary Location:

New York New York United States


Primary Location Salary Range:

$120,710.00 - $181,070.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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