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Enterprise Architecture - Program Management Senior Lead - R22035786 - Transformation General – Program

Job Req ID 22512399 Primary Location New York, New York; Tampa, Florida Job Category Project and Program Management
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The Enterprise Architecture (EA) Group is a dynamic strategic organization at the forefront of Citi's Transformation efforts. We act as a catalyst across businesses and functions and drive the transformation of Citi into a simpler, customer-centric organization. We are responsible for partnering with business lines and functions to establish the framework and execution of the simplification program, which includes developing enterprise-wide domain taxonomies, publishing standard playbooks and procedures, as well as creating process and design engineering models. We provide the businesses and functions with ongoing governance, program oversight, metrics and reporting to ensure consistency, control, and accountability as it relates to the program. We partner with the business to develop the frameworks that are the foundations of everything we do.

The Program Management Senior Lead is a strategic professional with excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other area.  Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy.

Responsibilities:

  • Supports planning, directing and coordinating of day-to-day activities of running a program or portfolio of programs.
  • Identifies stakeholders and key organizations and builds and manages relationships.
  • Directs the creation of multiple programs of work and manages their alignment to business goals.
  • Leads the facilitation, coordination, and arbitration of cross-functional efforts within/across programs and with Senior Management.
  • Leads the identification and drives resolution of issues, including those outside established programs of work.
  • Works with stakeholders to ensure program scope definition meets business objectives.
  • Drives adherence to program processes, procedures, methods, and standards for program delivery.
  • Assists program team in negotiating for resources owned by other departments in order ensure the program can be completed.
  • Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.
  • Directs the identification of risks which impact program delivery and ensure mitigation strategies are developed and executed when necessary.
  • Ensures program plans meet business needs as described in the program initiation documents.
  • Ensures all stakeholders are identified and included in scope definition activities, understand the program schedule and key milestones and receive schedule status regularly.
  • Escalates program risks to the Program Director, or Program Sponsor, when appropriate.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • Experience leading and reporting on large scale initiatives/programs/projects
  • Demonstrated commitment to quality and attention to detail
  • Excellent interpersonal relationships with ability to influence and negotiate with stakeholders
  • Critical thinking and problem-solving skills
  • PMP a plus
  • 10+ years of related experience in program/project management, process improvement and/or operations processes

Education:

  • Bachelor’s/University degree or equivalent experience, potentially Masters degree

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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View the EEO Policy Statement.

View the Pay Transparency Posting

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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