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Director of Functions Communications

Job Req ID 21380115 Primary Location New York, New York Job Category Communications and External Relations
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Director of Functions Communications

The Director of Functions Communications is a key member of Citi's global Communications team within the Global Public Affairs organization. Global Public Affairs seeks to enhance and protect the reputation of Citi, its businesses and the brand through direct and indirect communication with Citi's various stakeholders. Working with leaders and partners throughout Risk, Compliance, Internal Audit, Legal and CBNA, the Director will build and drive communications efforts that proactively engage colleagues and external audiences on key priorities and objectives of these global functions, including within each functional area and companywide. The Director will work to ensure the communications of these programs are aligned to broader company objectives and enhance colleague engagement at all levels of the company. In addition, the director will work with a team of professionals and coordinate closely with communications teams within the function and across Citi’s lines of business and regions.


  • In partnership with leadership in Risk, Compliance, Internal Audit, Legal and CBNA, develop communications strategy and tactics that enhances and drives awareness throughout the company of key priorities
  • Provide communications coaching to senior leaders, including town hall preparation and written and video messages and external engagements
  • Advise and align leaders and partners to drive consistent messaging that has the right tone and information and is conversational and understandable
  • Work closely with communications colleagues to ensure important programs and messaging are being used widely and throughout the company
  • Ensure that communications align to and reinforce the firm’s business objectives and its mission and value proposition
  • Develop creative communications tactics to break through and resonate with colleagues while also leveraging primary web, video and town hall channels
  • Provide ongoing insights into data and analytics of messaging and advise on improvements and changes to strategy and tactics
  • Collaborate with vendors and agencies to drive the development of high impact communications
  • Lead a team of professionals that support each function
  • Develop talent and manage performance of team members to achieve a standard of excellence
  • Partner closely with Global Public Affairs leadership to inform and advise on both ongoing communications work and areas of opportunity


  • Bachelor’s degree in communications or other related field
  • Expert knowledge of communications and 10 years of increased responsibility for communications management, preferably internal with a large and complex organization
  • Demonstrated track record of conducting successful and proactive internal communications programs that employ creativity and use a variety of tools, forums and media
  • A leader who will implement initiatives effectively and motivate others to contribute
  • Strong communications (written, verbal and interpersonal) skills, including tact, diplomacy, and ability to influence senior executives
  • Integrity, maturity, dependability, a positive professional attitude
  • A team player who will implement initiatives effectively and motivate others to carry out their work
  • Excellent organizational and project management skills
  • Experience or demonstrated ability to work effectively in a team based environment within a heavily matrixed organization
  • Strategic mindset to integrate business strategy into all communications
  • Track record of success in delivering high quality work in a fast paced and dynamic environment

Critical Competencies:

  • Oral Communication
  • Written Communication
  • Project Management
  • Relationship Building
  • Results Orientation
  • Strategic Orientation


Job Family Group:

Communications and External Relations


Job Family:

Communications Management


Time Type:


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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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