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Digital Enablement Manager - New York

Locations: New York, New York Job Function: Business Strategy, Management & Administration Employee Status: Regular Job ID: 20162686

In partnership with Leadership, the Citi Commercial Bank (CCB) Sales Productivity & Digital Enablement team builds collaboration and standardization across the organization, unlocking the potential of our business and talent. The team embeds “real productivity” capabilities across our various value chains to achieve sustainable bottom-line impact.

  • Assessing innovation opportunities;
  • Identifying new sources of growth, including new value propositions and working to develop the CCB Client Solutions Wizard – a next-gen product recommendation engine;
  • Optimizing business and operating models;
  • Creating industrial-strength franchise processes;
  • Simplifying organizational structures.

We are seeking a dynamic and motivated Vice President level candidate to help develop and introduce new tools that assist sales teams to uncover new opportunities, manage insights, and digitally engage clients. CCB is constantly enhancing and adding new ways for clients and internal users to engage with data and technology. As the Digital Enablement Manager, you will be responsible for the definition, design, and development of new capabilities and solutions for both existing as well as new platforms within the CCB. This role is located in New York and reports directly to the CCB Sales Productivity & Digital Enablement Lead.

Responsibilities include:

  • Owning, managing, and developing any insights-based tools and programs the CCB develops to help deliver a more streamlined and personalized sales / service process.
  • Partnering with CCB Marketing to develop a next-gen sales process that leverages insights to personalize the client experience, technology to streamline the process, and data to iterate and continuously improve.
  • Translating business strategies and user needs into solutions that delight our user base and help enable the CCB for substantial growth.
  • Leading the delivery of high-quality digital solutions and services by embracing Design Thinking and applying lean product and user-driven design principles to refine features and capabilities.
  • Articulating how the activities under your stewardship directly impact the business. Must be willing and able to pivot strategies according to what the data is suggesting.
  • Managing operational planning and delivery of key strategic digital experience programs / solutions across the CCB
  • Being a dynamic and driven individual capable of rallying cross-functional teams to work together in a highly collaborative environment.
  • Collaborating with Sales, Service, Operations, Technology, Compliance, and other stakeholders and business partners to coordinate and manage activities and the deployment
  • Interfacing with 3rd party vendors and contractors, where required, to deliver necessary pieces of our digital vision with fiscal and time-to-market excellence.

Requirements

  • Significant experience with Excel and PowerPoint
  • Previous digital product management experience
  • Previous experience with Python or data science a plus
  • Previous experience with Salesforce a plus
  • Detail oriented and able to manage multiple priorities simultaneously
  • Ability to work with cross-functional teams
  • Strong communication, interpersonal, and presentation skills
  • Proven analytical skills coupled with financial acumen
  • Demonstrated ability to synthesize information and drive results with a high sense of urgency
  • Must be comfortable with uncertainty and working in a large, complex organization
  • Must be able to work independently with minimal direction / supervision

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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US

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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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