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CRA Community Development Verification Manager

Job Req ID 22556165 Location(s) New York, New York Job Category Communications and External Relations
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Citi is seeking a bank regulatory professional with extensive knowledge and experience in CRA with the ability to work in a fast-paced and evolving regulatory environment as a member of the Community Reinvestment Act (CRA) Regulatory Group (CRA Group), which is responsible for managing Citi’s CRA program.

The CRA Regulatory Group resides within Global Public Affairs (GPA), which seeks to enhance and protect the reputation of Citi, its business, and the brand across the world through direct and indirect communications with Citi’s various stakeholders. The CRA Group oversees Citi's CRA program, its governance structure, CRA-related examinations, and manages CRA-related reputational matters. The CRA Group partners with Citi's U.S. businesses to establish CRA lending, investment, and service goals to meet Citi's CRA obligations and achieve a record of CRA performance commensurate with an "Outstanding" rating. Together with CRA-related businesses, the CRA Group proactively manages Citi's reputational risk and relationships with external stakeholders, including bank regulators.

The CRA Group is comprised of five teams: (CRA Governance & Policy, CRA Analysis, CRA Transformation, CRA Regulatory Reporting, and CRA Community Development Verification) and is committed to maintaining Citi’s highly rated and best-in-class community reinvestment program.

The CRA Community Development Verification Manager currently reports to the Head of CRA Policy and Governance, who reports to the Chief CRA Officer. The CRA Community Development Verification Manager works closely with the Group’s other managers, to leverage CRA knowledge and experience across Citi’s businesses and GPA and effectively collaborates in the execution of the CRA program.


The CRA Community Development Verification Manager will play a critical strategic and thought leadership role in driving and implementing changes to Citi’s CRA program as Citi’s business model continues to evolve in response to the rapidly evolving banking industry and regulatory expectations, and in response to anticipated changes to the CRA regulatory framework. The individual will manage the CRA Community Development Verification team and provide support for ad hoc projects and guidance to business partners.

The role will include managing a queue of community development activities received by several business lines, ensuring activities are appropriately classified and documented, and ensuring Citi is consistently able to provide timely and accurate updates for internal performance monitoring and regulatory requests.

Among the required attributes, the CRA Community Development Verification Manager is motivated and confident to anticipate and drive change, is a persuasive thought leader skilled at solving problems and explaining complex issues. The CRA Community Development Verification Manager has a strong experience in managing processes and identifying operational efficiencies. The candidate is adept at developing and leading collaborative, high performance teams, with a strong ability to coach as well as to effectively communicate candid feedback in a constructive/supportive manner and cultivates a work environment that embraces continuous learning and improvement.


  • Leading the CVU team to execute the strategic direction of Citi’s CRA Community Development activity verification program.
  • Exercise both thought leadership and initiative in developing and leading the CVU team’s efforts to implement changes to the CRA program in response to Citi’s evolving business model and regulatory requirements.
  • Provide critical assistance and focus on all regulatory exam management issues to include Data Integrity and CRA exams
  • Administer Citi’s CRA Community Development activity verification program to ensure the bank stays CRA examination “ready” through managing community development activity verifications timely and accurately.
  • Works closely with staff to develop corporate CRA training programs on concepts; practices, principles, and standards to ensure effective and consistent regulatory compliance.
  • Serves as a subject matter expert and shares knowledge, skills, and perspective on CRA matters.
  • Stays focused and up to date on matters affecting the GPA; and remains abreast of developments in the CRA, including industry trends, best practices, and emerging knowledge.
  • Serve on the senior leadership team and work jointly on procedures and processes that enable high-level execution of goals and objective
  • Recruit, develop and maintain diverse talent. Developing their leadership and competencies and creating a collaborative and high performing team culture.


  • Strategic and goal-oriented focus.
  • Motivated and confident to drive change.
  • Foresight to anticipate and respond to rapidly evolving needs and priorities.
  • Ability to function effectively in a dynamic and evolving work environment; Excellent written, verbal communication and presentation skills, including astuteness in assessing appropriate content and tone for relevant audience.
  • Excellent analytical and problem-solving skills.
  • Extremely organized, reliable, and highly attentive to detail; Ability to successfully manage relationships across the firm and execute against collective goals.
  • Ability to interpret and apply banking regulation related to the CRA.
  • Good understanding of regulatory environment in the financial sector.
  • Ability to work independently under time pressure; proven success as a leader and as a team player, with ability to build collaborative relationships with managers and staff at all levels.
  • Organizational savviness with ability to work across functions and levels of seniority; Ability to engage and collaborate with a variety of internal and external stakeholders to communicate issues, leverage insights and share expertise to influence CRA decisions.
  • Leadership experience including exercising initiative and innovative thinking; and
  • Leadership abilities and experience with managing complex projects and regulatory exams.


  • 10+ years of experience in CRA or other related community development or regulatory work
  • Extensive knowledge of and experience in CRA, knowledge of consumer protection laws and regulations, lending practices, and community and economic development issues.
  • Experience in determining CRA community development eligibility of a bank’s loans, investments, volunteer services, and donations.
  • Demonstrable leadership and experience leading and managing change.
  • Experience in managing and coaching staff to execute on team objectives and develop talent; and,
  • Prior bank examination (CRA and /or compliance) experience preferred; Proficiency in Microsoft Office suite of products (Excel, Word, PowerPoint, Access, Adobe Acrobat, Outlook).


  • Bachelors degree, potentially Masters degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:

Communications and External Relations


Job Family:

Community Development


Time Type:

Full time


Primary Location:

New York New York United States


Primary Location Salary Range:

$152,050.00 - $228,080.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

View the Pay Transparency Posting


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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