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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Consumer Lending Product Management - Hybrid

Job Req ID 22483783 Primary Location New York, New York Job Category Product Management and Development
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As the AVP of Consumer Lending Product, the successful candidate will be responsible for driving product simplification, financial performance, and innovation roadmap of a high-visibility product. This AVP will partner cross-functionally with product management, risk, pricing, technology, and legal/compliance partners to enable best-in-class product features and an enhanced customer experience.

This position sits within the Small Business lending organization and will offer the successful candidate opportunity to support Small Business Lending Product Management. As the AVP becomes the subject matter expert for the Consumer Lending Product platform, knowledge gained will help inform the migration of other lending products to the same platform. A great opportunity to gain experience in both Consumer and Small Business lending retail segments.

If you are excited about building new capabilities to drive Citi's growth in the consumer and small business lending, can innovate and drive delivery of new capabilities, and are passionate about making an impact on Citi’s customers, you are encouraged to apply.


  • Drive the transformation of the Consumer overdraft product, ensuring both near and long-term business needs are appropriately addressed in business requirements and user stories.

  • Partner with Project Management Office to run project team meetings, manage project plans, ensure progress against key milestones, and raise issues for leadership review when appropriate

  • Drive product simplification projects and play a key role in defining the future product vision

  • Manage audit resolutions and corrective action plans where necessary to drive operational excellence (regulatory compliance, operational risk management, etc.).

  • Work with lending product managers to understand customer needs to innovate and design platform capabilities and features that meet those needs.

  • Identify gaps in current capabilities that limit opportunities for growth and develop business cases in support of initiatives for addressing those gaps.

  • Develop a deep understanding of tech platform requirements to inform journey of migration of other lending products to the platform

  • Balance competing priorities, prioritize requirements and ensure timely delivery of features to enable growth.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • 3+ years of relevant experience

  • Exceptional project management skills with demonstrated experience leading cross-functional teams with multiple stakeholders

  • Knowledge of banking products; consumer or small business lending product experience a plus

  • Intellectual agility. High degree of comfort with ambiguity. Innovative thinker with the ability to challenge the status quo and devise creative solutions to solve problems and overcome hurdles

  • Ability to work unsupervised, handle multiple, competing objectives and adjust priorities quickly as circumstances dictate

  • An analytical mind, the ability to solve complex problems and streamline processes

  • Ability to take a risk-based approach to issues, think critically and ask difficult question

  • Working knowledge of industry practices and standards

  • Consistently demonstrates clear and concise written and verbal communication

  • Demonstrated ability to influence partners

  • A high bar for customer outcomes, defining and delivering the highest standards for our customers

Citibank works relentlessly to deliver a wide range of financial services and products to consumers, businesses, governments, and institutions. We seek to provide the greatest results for our clients and customers through financial inventiveness that leads to easy, creative, and responsible solutions. We at Citi are steadfast in our dedication to our values, and we seek out people who share them. We believe in doing the right thing for our customers and employees. First and foremost, we provide financial services that enable growth and economic advancement in a responsible manner. When we vow to look out for our clients' financial futures and challenge each other to be the best version of ourselves every day, we value this for them.


Job Family Group:

Product Management and Development


Job Family:

Product Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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