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Compliance Risk Management Senior Analyst - eCommunications Policy

Job Req ID 22587227 Location(s) New York, New York; Tampa, Florida; Irving, Texas Job Category Compliance and Control
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Serves as a compliance risk analyst for Independent Compliance Risk Management (ICRM) responsible for establishing internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation in relation to the firm’s E-Communications program and designs and delivers a risk management framework that maintains risk levels within the firm's risk appetite and protects the franchise. In addition, engages with the ICRM product and function coverage teams in order to partner in developing and applying CRM program solutions that meet business and customer needs in a manner consistent with the Citi program framework.


  • Participating in the design, development, delivery and maintenance of best-in-class Compliance, programs, policies and practices for ICRM E-Communications Program
  • Reviewing materials to ensure compliance with various regulatory and legal requirements; identifying and addressing potential risks as well as advising on ultimate severity levels of confirmed breaches
  • Monitoring adherence to Citi’s Compliance Risk Policies and relevant procedures
  • Preparing, editing and maintaining Compliance program related materials
  • Responding to inquiries regarding the EComm Policy and EComm Training, including clarifying requirements and providing guidance on exception requests
  • Testing, confirming, and evidencing the implementation of requisite controls
  • Monitoring, tracking, and reporting on the completion of EComm Channel onboarding and change management assessments
  • Providing guidance to application owners and technology teams on the appropriate controls and remediation steps, and escalating concerns to senior management
  • Supporting local EComm breach reviews, EComm-related Issue/CAP reviews, and other EComm program elements
  • Keeping abreast of regulatory changes, new regulations and internal policy changes in order to further identify new key risk areas and proposing mitigating solutions
  • Appropriately assessing risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency


  • Knowledge of Compliance laws, rules, regulations, risks and typologies
  • Excellent written and verbal communication skills
  • Must be a self-starter, flexible, innovative and adaptive
  • Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
  • Work collaboratively with regional and global partners in other functional units; ability to navigate a complex organization
  • Capability to handle multiple projects at one time
  • Proficient in MS Office applications (Excel, Word, PowerPoint)


  • Bachelor’s degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; experience in area of focus a plus

Additional Job Description:

  • The Compliance Officer will be responsible for providing advice and guidance on the Electronic Communications Policy and driving any modifications that may be beneficial.  The Officer will support the revised Electronic Communications Governance Forum and review of the structure of the Electronic Communications Governance Forum to ensure appropriate representation from relevant stakeholders (ICRM, Legal, Technology). The Officer will be responsible for supporting a tracking mechanism of exceptions and developing controls around the exceptions.  
  • Additional responsibilities of the role include:  Overseeing of monitoring to adherence to Citi’s Compliance Risk Policies and relevant procedures; Preparing, editing and maintaining Compliance program related materials; Interacting and working with other areas within Citi, as necessary; and Keeping abreast of regulatory changes, new regulations and internal policy changes in order to further identify new key risk areas.


    Job Family Group:

    Compliance and Control


    Job Family:

    Product Compliance Risk Management


    Time Type:

    Full time


    Primary Location:

    New York New York United States


    Primary Location Salary Range:

    $105,510.00 - $158,270.00


    Citi is an equal opportunity and affirmative action employer.

    Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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    Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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