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Commercial Bank In-Business Control Monitoring Lead – VP

Job Req ID 22559516 Location(s) New York, New York; Irving, Texas Job Category Compliance and Control
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Business Overview:

Citi’s North America (NAM) Commercial Bank (CCB) is a fast-growing global financing and banking partner for small and midsized corporations and NAM domiciled subsidiaries of non-NAM corporations within Canada and the United States. CCB offers Lending Products, Global Treasury solutions, and Foreign Exchange.

The NAM CCB In-Business Risk & Controls (IBRC) organization is an integral part of the Business and drives consistency for addressing Operational Risk and Control issues and ensuring a sound and effective control environment exists within the business functions.

Diversity is a key business imperative and a source of strength at Citi and CCB. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels.


This position leads the execution of first-line control assessment, to ensure effective operational risk management programs, and accurate reporting and escalation to the business stakeholders. This position works closely with Business stakeholders as well as Operational Risk Management (ORM), corporate and regional Compliance, Internal Audit, Legal, Operations and other cross functional partners to assess and strengthen the control environment.

This is a role creation to support the heightened standards arising from the firm’s commitments to our regulators in the risk and controls space. The role reports to the Head of NAM CCB IBRC.

Key responsibilities for the role include:

  • Assess operational controls to ensure compliance with regulations and internal policies, issue management, and all exam activity.
  • Conduct Quarterly Risk Assessment (QRA) control monitoring and testing, and enter results in the Citi Risk & Controls (CR&C) system.    
  • Assist in the preparation and facilitation of QRA and Annual Risk Assessment (ARA) processes, and prepare reports and other materials on MCA performance.
  • Review Manager’s Control Assessment (MCA) content adoption across NAM CCB  (US and Canada).
  • Analyze testing results of Internal Service Providers (e.g., Operations) to understand their impact on the Front Office Business.
  • Address Internal Audit, Compliance Testing and regulatory requests, and analyze lessons learned to continuously improve MCA content.
  • Assist in maintaining a linkage between the Plan of Supervision and MCA; collect quarterly supervisory attestations.
  • Identify risk and control trends and common themes within CCB across the region, product types and functions.
  • Make recommendations to automate/digitize controls, monitoring and testing, where appropriate, using robotics, data retrievals and other techniques.
  • Prepare process flows in IBM Blueworks to identify key control points and embed into MCA content.
  • Collaborate with central Risk and Controls teams to address MCA related data quality issues.
  • Liaise with Operational Risk Management (ORM) and other subject matter experts to strengthen CCB’s MCA framework.
  • Build trusted relationships with business leaders, functional process and product owners, other IBRC teams as well as second- and third-line partners.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


  • Minimum of 6 years of experience in a control function (first, second or third line) at a financial institution or consulting firm.
  • Experience in operational risk and familiarity with the Manager’s Control Assessment (also known as Risk and Control Self-Assessment) framework.
  • Demonstrated analytical skills and experience, including the ability to communicate complex analytical ideas in a way that is understandable.
  • Advanced proficiency in Microsoft PowerPoint and Excel (e.g., pivot tables, VLOOKUP).
  • Successful experience operating within a multi-disciplined function and juggling competing priorities.
  • Strong relationship/partnership skills, with the ability to unite individuals from different departments, functions, geographies, or backgrounds.
  • Active listening, influencing, and negotiating skills.
  • Ability to work both as part of a team and autonomously.
  • Forward-compatible mindset, with the desire to leverage technology to improve controls and monitoring.


  • Undergraduate degree from an accredited university required; Master’s degree or MBA preferred.


Job Family Group:

Compliance and Control


Job Family:

Business Control


Time Type:

Full time


Primary Location:

New York New York United States


Primary Location Salary Range:

$120,710.00 - $181,070.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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