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Citi Global Wealth Transformation Execution PMO - Director

New York, New York| Tampa, Florida

Job Req ID 22510205
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Citi is undergoing a Transformation to modernize and simplify the bank. We’re raising the bar and taking the opportunity to reevaluate the way we do business. This includes fostering a culture of curiosity and excellence and shifting our mindset to be simpler and data driven, making Citi an easier place to work and improving client experience. If you’re ready to be at the forefront of Transformation while taking your career to the next level, we invite you to come and join us!

Success Profile

As one of the world’s most global banks, Citi gives you the tools to make a difference. Through Transformation, we’re building the future of the bank and shaping the banking industry. Citi employs over 220,000 individuals located around the world, encompassing a broad range of teams, roles, cultures and backgrounds. Some of the skills that will make you successful in this role include:

  • Cross-Functional Collaboration
  • Credible Challenge
  • Risk Management
  • Data and Results Driven
  • Accountable
  • Adaptable


Citi Global Wealth (CGW) is an integration of Citi Private Bank and the Consumer Wealth organization into a single platform enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi’s industry leading capabilities to support the goal of CGW, which is to be the leading wealth management provider globally. As we embark on this journey, it is imperative to have a strong PMO framework, supporting this goal through an independent but integral Internal Control organization.

This role is responsible for the program and project management of strategies, initiatives, and action plans to meet CGW’s commitments under the Firm’s Transformation Program, which is focused on meeting regulatory mandates. The role will work with a team of Personal Banking & Wealth Management Transformation leaders, CGW Transformation, Independent Risk Management, Chief Administrative Office, Regional and Business leaders to ensure the delivery of sustainable global solutions on-time and within budget.

A good understanding of the Global Wealth business industry, direct competitors' products and services, is also valuable in order to contribute to the objectives of the business. The position also requires a thorough understanding of industry Program and Project Management standards and best practices.

This role will report to the CGW Transformation Execution Head and be a key leader within the CGW Transformation team.

Key Responsibilities

  • Develop and maintain strong working relationships with Business & Function Risk/ Control Leads, Transformation Program Leads and the Regional workstream teams

  • Work with the CGW Transformation Execution Head and PBWM Transformation PMO Head to define scope, target state, and success criteria for CGW transformation programs 

  • Define program structure and accountability   

    • Oversee the development and execution of CGW transformation plans for each program, including definition and timing of workstreams, deliverables and other milestones against commitments, dependencies and staffing

    • Continuously ensure that programs have clearly identified the required roles and responsibilities and have appropriately identified, and are engaging, all relevant Citi stakeholders with appropriate accountability

    • Escalate any concerns related to program structure and/or insufficient accountability, as needed

  • Identify critical interdependencies among programs, drive and accelerate execution and address milestone delays with transparent communication to Program and leadership teams

  • Ensure closure and change management of program deliverables to confirm quality and adequacy of deliverables against program target state, including coordination with Internal Audit, as needed 


  • 12+ years broad experience in Program Management / Project Management transformation roles including managing large complex cross-company transformation programs in the financial services industry.

  • Specific subject matter expertise regarding transformation and PMO disciplines and a strong business understanding of Wealth Management products and services.

  • Excellent verbal and written communication skills.

  • Track record of managing internal relationships and demonstrated experience in leading sustained change and change management efforts

  • Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests

  • Demonstrates consistent track record of having worked as a Program or Project Manager, or delivering large, strategic cross-functional projects

  • Demonstrated ability to think strategically, analytically, and creatively problem solve

  • Strong leadership skills and demonstrated ownership of solutions with a proven track record in driving positive and sustained change

  • Ability to create and articulate sense of purpose and common vision for CGW

  • Continuous improvement mind-set – assess impact of actions and adjust as needed; simplify and standardize at every opportunity

  • Understand how your work contributes to other work across Citi / understand downstream impacts of decisions made

  • Proactively seek opportunities to enhance and strengthen infrastructure and controls in a way that: drives value, enables the build of better product and services and balances risks and returns/growth

  • Partner across the business in a way that demonstrates collective obligation on managing risk through appropriate controls

  • Process re-engineering and improvement mind-set with ability to identify and solve for root cause rather than symptoms; address problem solving and opportunities in a holistic way/break down organization silos

  • Continuously seek out opportunities to improve products and services; learn from mistakes

  • Empower the organization and employees to execute without oversight

  • Seek out diverse perspectives and skill sets recognizing that the power of Citi is the sum of its parts

  • Constructively challenge others at all levels and across boundaries to deliver better results; invite challenge

  • Fully commit to decisions once made

  • Be comfortable communicating reality – both positive and negative - honestly, openly and directly

  • Work across teams and boundaries, regardless of titles and roles, to deliver the full value of Citi to clients


Bachelor’s/University degree or equivalent relevant business experience.


Job Family Group:

Project and Program Management


Job Family:

Program Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Success Stories

Usman B.

Usman B.

“By joining Transformation, you will be at the center of driving change at Citi. You’ll help us lay the foundation to make this a better place to work and do business by implementing sound risk and controls. This team will give you a launchpad of endless opportunities to grow as a professional and challenge yourself while working across various functions.”

Risk & Controls Transformation Lead
New York

Cynthia D.

Cynthia D.

“Citi hires people for their potential and not just their experience. This gives people, including myself, the opportunity to try different roles and explore new careers. Transformation at Citi is a new adventure and will challenge how we do things at Citi: with clients, with regulators and with our peers.”

Mexico Transformation Head

Dan F.

Dan F.

“Data Transformation is a great area to be a part of at Citi. Data is at the heart of our business and ensuring that our data is of good quality with clear ownership is imperative to our success.”

Data Operating Model and Governance Program Lead
New York


Shahzad A.

“This is an exciting area to work in at Citi! Being part of Transforming a 200+ year-old institution is a once in a lifetime opportunity. This is relatively new work, so not only you can learn new skills and get exposure, but you can play a pivotal role in shaping the Citi of the future.”

Data Tooling and Capability Head

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