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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Card Account Management Specialist

Job Req ID 21375846 Primary Location New York, New York; Jacksonville, Florida; Dallas, Texas; Chicago, Illinois; San Francisco, California; Virginia Job Category Institutional Sales
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About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments, and accessing the capital markets on behalf of our clients.

The core function of the role is to service and expand the key multi-national corporate Travel and Purchase card relationship. The core of the role are to maintain client satisfaction, support and drive program growth initiatives, while at the same time working to create a more efficient program and reduce the cost of service delivery. The role will require proactive monitoring and management of program metrics to achieve objectives.

Work will include regular client meetings to identify new cardable solutions, solve problems, maintain service levels and address strategic issues. In addition, the Account Manager will work with the client for a seamless global rollout of the Commercial Card program. Work include on-site engagement at client's locations.  This role requires the engagement and leadership of a diverse set of internal partners to deliver services and solutions and will require leadership of internal partners in a coordinated fashion.


  • Client Business Reviews

  • Program Optimization

  • Product opportunity identification

  • New volume source identification

  • Calibration of product mix utilization

  • Rebate review and best practices to maximize earnings

  • Share latest technology enhancements and product roadmaps

  • Discuss and share industry trends

  • Provide guidance on program best practices, share from both industry level and similar companies

  • Global footprint expansion

  • Contract changes (including modifications or new entities)

  • Assist with all divestiture activities (including spin-offs, acquisitions and TSA)

  • Alignment with Operations partners, including Operations participation in global program reviews

Developmental Value:

The successful candidate can expect to gain exposure to the following aspects of Trade business:

  • This is a position within Cash & Trade, with exposure to clients across various industries and partnerships with other product areas such as cash management and commercial cards. The account manager role develops relationship management skills that can be used in broader coverage and relationship management roles within TTS.

  • This role provides a significant opportunity to further develop client-facing skills in leading issue resolution, driving company objectives, and project management.


  • 7+ years of banking experience, including 4+ years of global commercial card experience

  • High energy level, a strong work ethic and continuous desire to learn

  • Proven strategic and analytical abilities; excellent written and oral communication skills

  • Proven track record of supporting the growth of client relationships

  • In depth knowledge of trade products including standby letters of credit, commercial letters of credit, and documentary collections.

  • High degree of professionalism

  • Proficiency in MS Office, internet applications & pipeline reporting systems


  • Bachelor’s degree


  • Bachelor’s/University degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:

Institutional Sales


Job Family:

Account Management


Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


Effective November 1, 2021, Citi requires that all successful applicants must be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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