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CAO Data Transformation Program Lead (SVP)

Job Req ID 21337933 Primary Location New York, New York; Tampa, Florida Job Category Project and Program Management
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Chief Administrative Office (CAO) plays a critical role in leading Citi’s Transformation initiatives, which represent the bank’s top priorities globally at an enterprise wide level. This includes Citi’s Data Governance Plan, which is being developed to bring the bank forward to per the direction set in Citi’s Enterprise Data Strategy. The CAO, in partnership with the Chief Data Governance Office (CDGO), will be focused on delivering against the commitments outlined in the Data Governance Plan including a governance framework, as well as a number of foundational data capabilities. 

The Program Delivery leads will ensure that the projects/programs they are involved in are completed on time, to specification and within budget. They will ensure that all project/programs members deliver as required to meet committed deadlines and where concerns/risks are identified these are escalated in time for corrective action to the taken and the initial deadlines met wherever possible. These roles are very focused on driving delivery and as such, will suit hands-on delivery-focused professionals regardless of business background.

Key Responsibilities:

  • Overall Program/Project Deliverable management
  • Understand the key business deliverables required for a Program/Project and the associated dependencies on other programs to ensure all dependencies are actively managed
  • Develop, refine, and rebaseline detailed milestone plans; ensure they are available for all important deliverables, that the milestones are well understood, and have a single point owner responsible for delivery
  • Address potential barriers to timely execution before they impact critical path delivery. Ensure proactive management of deliverables such that issues/risks are escalated promptly in order to allow for timely remediation and delivery of the project/program as scheduled
  • Lead the identification and drive resolution of issues, including those outside established projects of work
  • Ensure clear and transparent reporting of project/program status to senior executives
  • Collaborate with Program Managers across other initiatives and programs to action deliverables from reviews of each program’s defined scope, target state, and success criteria to ensure it fully addresses the letter and the spirit of the regulatory feedback, broader supervisory expectations and underlying issues and root causes, and is embedded in a broader strategic vision

General Project Activities:

  • Partner with members of the CDGO organization to drive and support the execution of data capability components, including but not limited to: metadata management; data lineage; data modelling; reference and master data management; and metrics
  • Collaborate with program/project teams and functional groups (Front-office, Risk, Finance, Technology, Learning & Development, Human Resources) to drive execution of requirements, training, and ensuring compliance with Citi standards
  • Build strong relationships with key stakeholders including program sponsors, program leads, and team members across all levels
  • Execute against multiple contending priorities simultaneously
  • Guarantee compliance with the PM standard procedures and with all applicable tools used for program and project management (including, but not limited to, issue/risk tracking and escalation, and scorecard/metrics)


  • A minimum of 10 years experience
  • Demonstrates consistent track record of having worked as a Program or Project Manager, or working on large, strategic cross-functional projects
  • Previous program/project management, consulting or technology experience preferred with the ability to create and manage large and complex projects using MS Project
  • Demonstrates consistent track record of having worked as a Program or Project Manager, or working on large, strategic cross-functional projects
  • General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions strongly preferred
  • Exemplary written and oral communication skills required, ability to synthesize key messages
  • Experience and ease in interfacing with Senior Management preferred
  • Well-developed listening skills and a strong ability to engage at the senior management level
  • Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests 
  • Ability to see the "big picture" while thriving with activities requiring close attention to detail
  • Good influencing, facilitation, and partnering skills
  • Ability to "roll up sleeves" and serve as a “player coach”
  • Need for ‘intellectual curiosity’, critical thinking skills and ability to raise difficult questions
  • Bachelor's degree and demonstrable delivery skills are the most critical qualification for these roles
  • Process reengineering and process mapping experience preferred, along with a proven track record of successfully managing meaningful portions of large, complex and transformative projects


Job Family Group:

Project and Program Management


Job Family:

Program Management


Time Type:


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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