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Business Operational Risk Manager - End to End Product Delivery - NA CBORC

Job Req ID 21259673 Primary Location New York, New York; Wilmington, Delaware; O'Fallon, Missouri; Jacksonville, Florida; Tampa, Florida; Charlotte, North Carolina; Irving, Texas Job Category Risk Management
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The Product Delivery Operational Risk Manager will support the completeness and accuracy of product inventory and associated risk rating.  The Product Delivery provides facilitation, expertise and assurance for the effective management of the Operational Risk Control Environment in line with Operational Risk Management 2nd Line (ORM) policy, Independent Compliance Risk Management (ICRM), Regulatory and Internal Audit (IA) expectations. 

Key Responsibilities

  • In partnership with the business, determine which incremental risks are changing as a result of changes/newness to the product/service, and are relevant for risk rating
  • Incorporate and communicate changes to business teams on enterprise-wide changes
  • Provide guidance and approval on capturing changes to the inventory design to capture new products offered
  • Escalated any identified changes to dimensions or taxonomies
  • Challenge/advise and support Product Owner(s) on risk rating and performance, along with identifying and recommending opportunities to strengthen/enhance controls and monitoring
  • Build process with finance and risk to maintain and review product tagging account statuses and features
  • Update product inventory supporting details outside the tool to ensure completeness of information; maintain product inventory in the tool
  • Perform anticipated enhanced/elevated operational risk requirements for ORA/CPAC
  • Provides leadership and guidance to operational risk managers responsible for keeping Citi Risk & Controls up to date,  with the latest ARCMs, issues mapping, loss mapping, and dependency mappings
  • Provides guidance on analytics, reporting and document creation for all aspects of Manager Control Assessment (MCA) processes, Annual Risk Assessment (ARA) and Quarterly Risk Assessments (QRA)


  • 5+ years relevant experience
  • Significant experience in Operational Risk is a must. Other risk and control disciplines would be a plus – credit, and market.
  • Project Management Experience
  • Experience in Internal Audit or Financial Control would be desirable.
  • Excellent communication skills – verbal & written


  • Bachelor’s/University degree, Master’s degree preferred


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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