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AVP, Strategy & Transformation

New York, New York

Job Req ID 22477365
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Citi is undergoing a Transformation to modernize and simplify the bank. We’re raising the bar and taking the opportunity to reevaluate the way we do business. This includes fostering a culture of curiosity and excellence and shifting our mindset to be simpler and data driven, making Citi an easier place to work and improving client experience. If you’re ready to be at the forefront of Transformation while taking your career to the next level, we invite you to come and join us!

Success Profile

As one of the world’s most global banks, Citi gives you the tools to make a difference. Through Transformation, we’re building the future of the bank and shaping the banking industry. Citi employs over 220,000 individuals located around the world, encompassing a broad range of teams, roles, cultures and backgrounds. Some of the skills that will make you successful in this role include:

  • Cross-Functional Collaboration
  • Credible Challenge
  • Risk Management
  • Data and Results Driven
  • Accountable
  • Adaptable


The COO, U.S. Personal Bank is currently seeking a talented, results oriented, and data-driven analyst to join the key Business Transformation & Strategic Initiatives team.

The U.S. Personal Bank organization delivers a wide array of banking, payments, lending and investment services to individual consumers and small businesses.   Our products and services cover a wide range of client banking needs including credit cards, basic banking, mortgages and investment advisory services.

To deliver on our brand promise, we must operate as a truly client-centric organization, driving a high tech, high touch experience for the full Citi relationship. To do so, we have aligned our structure with our strategy to ensure we win in the U.S., and drive greater client-centricity across product, segment and geography.

The COO, U.S. Personal Bank is currently seeking a candidate to support key Business Transformation & Strategic Initiatives, with a focus on driving strategic growth, digital transformation, expense productivity and operating model efficiency.  The successful candidate will work in close partnership with U.S. Personal Bank’s senior leadership and business/functional heads to: 

  • Execute analysis of our markets, competitors, and customers using internal and external data and resources, including leveraging data analysis and visualization tools to identify patterns and insights
  • Identify opportunities and issues of strategic importance to U.S. Personal Bank to inform recommendations and enable execution
  • Support critical transformation, productivity and cross-business unit initiatives, and facilitate effective execution of these initiatives
  • Drive project workstream execution end-to-end: identifying and structuring the problem, analyzing root causes, developing solutions, communicating project results, and getting buy-in for change
  • Collaborate with cross-functional stakeholders to track and measure initiative progress; identify, design, and operationalize tools where appropriate to streamline ongoing progress updates
  • Support development of CEO and Board-level presentations

Candidate Qualifications

  • 2-3 years of post-graduate experience in financial services including experience in strategy development and execution
  • An undergraduate degree in Finance, Economics or another quantitative discipline
  • Strategic and analytical thinker with proven ability to collaborate and influence cross-functional stakeholders. Strong problem-solving skills
  • Strong presence, communication skills and deliver clearly articulate presentations to senior leaders
  • Understands the role of data as a strategic asset. Strong quantitative skills. Experience using data visualization software, Python, SQL, VBA, etc. preferred


Job Family Group:

Management Development Programs


Job Family:



Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Success Stories

Usman B.

Usman B.

“By joining Transformation, you will be at the center of driving change at Citi. You’ll help us lay the foundation to make this a better place to work and do business by implementing sound risk and controls. This team will give you a launchpad of endless opportunities to grow as a professional and challenge yourself while working across various functions.”

Risk & Controls Transformation Lead
New York

Cynthia D.

Cynthia D.

“Citi hires people for their potential and not just their experience. This gives people, including myself, the opportunity to try different roles and explore new careers. Transformation at Citi is a new adventure and will challenge how we do things at Citi: with clients, with regulators and with our peers.”

Mexico Transformation Head

Dan F.

Dan F.

“Data Transformation is a great area to be a part of at Citi. Data is at the heart of our business and ensuring that our data is of good quality with clear ownership is imperative to our success.”

Data Operating Model and Governance Program Lead
New York


Shahzad A.

“This is an exciting area to work in at Citi! Being part of Transforming a 200+ year-old institution is a once in a lifetime opportunity. This is relatively new work, so not only you can learn new skills and get exposure, but you can play a pivotal role in shaping the Citi of the future.”

Data Tooling and Capability Head

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