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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Senior Executive Assistant

Job Req ID 22427088 Primary Location New York, New York; New Castle, Delaware Job Category Business Strategy, Management & Administration
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Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Operational Effectiveness (OE) organization is a newly formed group within the EO&T organization that will be focused on implementing a global framework to reduce operational risk and increase straight-through-processing (STP) across the firm.  The organization is responsible for defining, deploying and driving alignment and progress against a firm-wide framework that reduces risk, speeds up execution and reduces defects. The team’s focus is delivering business functionality - balancing efficiency, risk and client experience across the firm, streamlining operations by automating processes from beginning to end, reducing manual touch points, and creating leaner processes across the firm.


This position will provide support to the Global Head of Operational Effectiveness. Some duties are complex and confidential requiring the use of discretion and good judgment. Incumbent within this role must be proactive and comfortable communicating with all levels of management within the Firm.


  • Provide administrative support to a senior-level executive and team

  • Impeccable management of dynamic, busy calendars through Outlook, including understanding Executive's priorities to effectively manage calendars

  • Coordinate all aspects of executive level appointments, meetings, receptions and conference calls / video conference / Live Meeting for multiple time zones

  • Coordinate frequent travel arrangements that require additional stops

  • Prepare, reconcile, and track expense reports on a timely basis and accurately enter through T&E system

  • Manage and assist in ad-hoc reports and special projects as needed often requiring independent discretion and follow up

  • Organize and secure highly confidential company and employee information

  • Handle incoming calls and be able to exercise independent discretion when responding to inquiries

  • Excel at multitasking (organizational skills), to handle multiple and competing demands with tight deadlines

  • Assist with creation/modification of presentations, spreadsheets, and other various documents

  • Screen managers inbox and flag emails that require immediate attention

  • Work with the team to ensure their requests are addressed

  • Order supplies and process invoices through P2P system

  • Prioritize manager’s requests when competing requests arise and advise accordingly

Technical Skills

  • Highly proficient in MS Office (Word, Excel, Outlook, and PowerPoint)

  • Ability to gain a strong command of new systems (P2P, Citi Travel & Expense)

Non-Technical Skills

  • 5-10 years’ experience as a senior-level assistant

  • Excellent organizational skills and expert in prioritizing and multi-tasking. 

  • Proactive and anticipatory with ability to prioritize and manage multiple high volume, high-priority and fast-paced deliverables

  • Strong problem solving with ability to get things done

  • Flexible in shifting priorities and schedules

  • Extremely detail- oriented with strong follow-up and with capacity to work independently, efficiently, and as a self-starter

  • Strong interpersonal and communication skills (verbal and written).

  • Demonstrates a high level of integrity and professionalism

  • Energetic, responsive team player with the interest to take initiative and work in a fast-paced environment

  • Professional presence and ability to engage with internal and external constituents

  • Proven ability to work well with others

  • Ability to work standard business hours and be flexible for overtime as required

  • College degree or equivalent preferred

  • Adhere to Citi’s Leadership Principles


Job Family Group:

Business Strategy, Management & Administration


Job Family:

Administrative Support


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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