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Finance Senior Operational Risk Manager – C15

Job Req ID 21406406 Primary Location New York, New York Job Category Project and Program Management
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The Finance Risk Controls and Issue Management Group leads the oversight of Finance’s Controls and Issue Management Framework to ensure that best practices are employed across Finance. The Risk Controls and Issue Management group is a centralized team reporting to the Finance COO specializing in the implementation of a cohesive control framework (Manager’s Control Assessment) inclusive of regulatory requirement mapping to MCA, a robust Finance-Internal Audit Assessment Interaction Model and strong and timely issue management, reporting and analysis to ensure execution of a consistent and robust control environment within Finance.

The Finance Senior Operational Risk Manager will report to the Head of Finance Risk and Controls and work closely with Finance Leaders, the Chief Risk Officer (CRO) of Finance, Independent Risk Management, Independent Compliance Risk Management (ICRM) and Internal Audit to develop and monitor MCA governance across Finance and ensure compliance with Citi’s policies and procedures

Key Responsibilities:

  • Work with Global and Regional teams to identify, prioritize and implement MCA and other Governance, Risk and Compliance (GRC) strategic initiatives
  • Oversee implementation/execution of MCA/GRC guidance and provide oversight / governance of activities and initiatives
  • Manage complex and highly visible MCA/GRC topics with substantial departmental/business impact
  • Develop a strategy for the implementation and ongoing governance of a cohesive operational risk control framework across Finance
  • Monitor Finance Manager Control Assessment (MCAs); analyze trends and identify preventative controls in conjunction with the Functions
  • Own Finance policies and ensure they meet with Citi standards and policy owners undertake all required actions
  • Develop and enhance operational risk management processes and reporting across Finance
  • Identify and escalate material risk and control issues including the documentation of escalation procedures
  • Support the Finance Business Risk and Control Committee and development of standardized reporting processes
  • Develop a Finance policy framework to ensure Finance owned policies, procedures and standards are comprehensive and cohesive
  • Support institutional training to ensure Finance employees have a proper understanding of operational risks and controls
  • Leverage strong business process orientation and facilitation skills necessary to work with the multiple partners, Lines of Business, and Lines of Defense
  • Utilize strong project management disciplines and routines with clear accountability for the key stakeholders through testing and implementation
  • Influence stakeholders at various levels of seniority without direct reporting relationships to ensure appropriate response and sense of urgency


  • Previous experience of interacting and working with Executive Leaders. The role requires leadership presence, subject matter expertise, and the finesse to work with industry leaders and senior executives
  • Strong problem-solving skills and an ability to identify conflicts, discrepancies and other issues and resolve them in an effective and timely manner
  • Exceptional matrix management and influencing skills requiring strong collaboration with a collegial style that gains the respect of key business partners to ensure overall business success in managing activities. Demonstrated success in overseeing highly complex initiatives with agility, a sense of urgency and clear solution mitigation
  • A hands-on management style:  capable of diving into details where required, while retaining the capacity to look at the larger picture and focus on the long-term impact of decisions and strategy
  • Capability to adapt in a constantly changing and evolving business and control environment
  • Deep analytical skills and experience in managing highly technical and sophisticated risk management strategies


  • Bachelor's degree
  • 10+ years or relevant experience in financial services industry
  • Significant experience in Finance, ICRM, ORM and/or IA
  • Proven track record project managing Regulatory and Internal Audit issues to remediation
  • Exceptional interpersonal and people management skills with prior experience interfacing with Regulators and senior management, including at the Director and Managing Director level
  • Familiarity with US Bank Regulations


Job Family Group:

Project and Program Management


Job Family:

Program Management


Time Type:


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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