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TTS Global Cash Operations Business Office Lead (VP)

Job Req ID 22532573 Location(s) New Castle, Delaware; San Antonio, Texas; Jacksonville, Florida; Tampa, Florida; Jersey City, New Jersey Job Category Business Strategy, Management & Administration
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Job Purpose:

The role is part of the TTS Global Cash Operations Business Office team. The role is responsible for day to day financial management, business governance & strategy execution.

Critical components of the role include:

  • Create pristine monthly reporting covering critical components of Operations - Service business delivery: financials, governance forums & strategy documentation
  • Work closely with the Cash Operations Senior Leadership Team & experience presenting to senior audiences
  • Partner with regional and global Ops - Service network on adhoc requests

Job background/context:

Treasury and Trade Solutions (TTS) Client Operations supports the movement of $4 Trillion per day across the globe for a variety of multi-nationals, governments and financial institutions in over 100 countries, and has established the largest proprietary transaction network in the industry. This unit of over 8,500 professionals and 4,000 extended workforce are responsible for supporting Cash, Trade and Cards businesses worldwide, providing an unparalleled experience post-sale across Europe, the Middle East, Africa, Asia, Latin America and North America, and is focused on supporting clients locally, regionally and globally to create a consistent, industry-leading client experience, while maintaining pristine controls standards.

Key responsibilities:

  • Management & oversight of all monthly financial deliverables for the Global TTS Cash Operations Business
  • Support the Head of Cash Operations in sharing financial insights, headcount management & productivity delivery
  • Build & Maintain monthly reporting for Exco members and lead regular reviews
  • Lead annual budget process, monthly forecasting and expense variance analysis
  • Present to the Global Cash Operations Leadership Teams on financial performance & outlook delivery
  • Point person for ad hoc related requests
  • Design and provide day-to-day support to management in the form of ad hoc analysis stretch assignments as needed
  • Measure effectiveness of the strategy and develop executive commentary and insight on performance and Strategic Leadership across the combined Client Operations function
  • Build strong and effective relationships with key business office partners in TTS Product, Technology, Global TTS CO and ICG O&T organisation
  • Demonstrates a high level of leadership standard, in line with Citi’s Leadership Standards

Development value:

  • Highly visible strategic leadership role with senior level contact across ICG and O&T
  • Deep insights into all aspects of TTS business and TTS Client operations
  • Develop influencing and management abilities

Knowledge – Experience/ Qualifications:

  • Extensive years of experience in banking and Service/ Operations experience preferably TTS business
  • Strong financial background with a detailed knowledge of Citi’s financial management and budget process along with a proven ability to deliver at a regional level
  • Proven ability to establish and maintain business partnerships
  • Excellent communication skills, including the ability to present complex concepts and strategies successfully
  • Highly developed execution skills in a multi-tasking mode with an ability to prioritise conflicting tasks
  • A Senior Leader who will be able to Independently Handle and manage Complex situations with Senior Stakeholders across Product/ Sales & Coverage Organizations across
  • Proven ability to meet new challenges, assimilate new information and to influence people through maturity of approach

Skills/ Competencies:

  • Financial professional with extensive experience in financial analysis and reporting
  • Candidate should have experience in budgeting, expense tracking, & vendor financial management
  • Strong analytical skills with ability to present to senior audience
  • Able to adapt quickly to internal financial tools and processes
  • Highly effective written and oral communication skills
  • Excellent organizational skills
  • Good interpersonal skills to oversee cross disciplinary work streams.
  • Strong organisational and follow-up skills and the ability to multi-task effectively in a high-volume environment
  • Strategic Business thinker with regional experience
  • Driven, resilient and tenacious, able to apply the learning from set-backs or challenges to good effect
  • Valuing Diversity- Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions for organizational success.
  • Highly developed problem analysis and solution skills. Ability to execute against organizational priorities.
  • Leadership and management of financial/organisational demands at a regional level
  • Strong influencing skills and ability to work in an environment, which is fast evolving, and dynamic.
  • Client centric – anticipates and is responsive to the needs of clients
  • Ability to work as part of and contribute to a high performing senior management team,
  • Excellent interpersonal and communication skills
  • Ability to create a positive culture in line with the O&T Operating principles
  • Execution focused, overcomes obstacles and minimizes bureaucracy


  • Degree in Business, Operations Management, Finance or related discipline. Advanced degree preferred.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Valuing Diversity:

Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.


Job Family Group:

Business Strategy, Management & Administration


Job Family:

Business Administration


Time Type:

Full time


Primary Location:

New Castle Delaware United States


Primary Location Salary Range:

$116,880.00 - $175,320.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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