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SLT Loan Operations Team Lead – AVP - New Castle, DE – Hybrid

Job Req ID 24759397 Location(s) New Castle, Delaware Job Type Hybrid Job Category Transaction Services
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The Loan Doc & Processing Team Coordinator is a seasoned professional role.  Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Requires basic commercial awareness.  Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills and strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits.


  • Responsible for managing Citi’s settlement of Par Trades within the loans market and continuous maintenance of long positions with agent banks.  Desks supported include Par, Institutional Risk Management (IRM), Leverage Portfolio Management (LPM), Emerging Market Credit Trading (EMCT) and EMEA and ASPAC.
  • Partner with Financial Controls and Technology to ensure accurate P&L Reporting, achieve results, drive change and enhance our overall control based environment.
  • Provide feedback to desk and senior management of any potential issues within the Trading Operations unit. Must run calls independently of management oversight.
  • Driver of process or procedural improvements within the Trading Ops group with both internal and external partners. Develop BRDs with Technology to address operational gaps and create efficiencies.
  • Identifies loan related control deficiencies and implements appropriate procedures and solutions to mitigate risk and control losses.
  • Development of enhanced MIS, training materials, and procedure documents to create additional transparency and ownership with the unit.
  • Responsible for ensuring all BAU activity within Trading Ops is completed within accepted guidelines & controls and for the management of team’s core KPIs.
  • Ensuring volumes, quality, timeliness and delivery of deliverables are met on a consistent basis.
  • Serves as the first point of escalation for staff members, management and internal/external clients.
  • Assumes informal/formal leadership role within the team, is involved in the coaching and training of new recruits, and provides guidance and support to junior staff
  • Creates, develops and maintains effective relationships with colleagues, management, internal/external clients and stakeholders, and seeks to understand their needs and provides solutions
  • Responsible for ensuring timely and consistent feedback is given to team members
  • Responsible for the oversight of offshore Operations, processing and performance. Drive weekly KPI/Dashboard calls and manage daily inquiries from offshore Units

  • Qualifications:

  • 3-4 years of experience
  • Subject matter expert in the area of trade settlements
  • A strong understanding of Flexcube PP, STP and trade exceptions is preferred
  • Must have familiarity of relevant accounting flows across multiple settlement products.
  • Strong organizational, time management skills and able to adapt to changing environment.
  • Must be able to handle high volumes and highly demanding counterparties and desks.
  • Must think independently and resolve potential issues for future processing.
  • Exceptional written and verbal communication
  • Strong knowledge of Microsoft Office with focus on Word and Excel
  • Able to effectively analyze legal documentation such as credit agreements
  • This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required


  • Bachelor’s/University degree or equivalent experience

    This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:

Operations - Transaction Services


Job Family:

Loan Documentation and Processing


Time Type:

Full time


Primary Location:

New Castle Delaware United States


Primary Location Full Time Salary Range:

$78,080.00 - $117,120.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.


Anticipated Posting Close Date:

Jun 24, 2024


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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