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Loan Operations Accounting Control Analyst

Job Req ID 22520125 Primary Location New Castle, Delaware; Irving, Texas Job Category Operations - Transaction Services
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The Global Loan Operations Accounting Control Team is part of the Institutional Clients Group. The team is responsible for ensuring accuracy and completeness of Loan Operations owned account balances and data which feed the firm's financial statements. The role holder’s responsibilities will cover several operational processes and controls, as well as providing transparency to key internal stakeholders across functions and locations to support the proactive identification of trends and emerging themes.  Additional responsibilities include initiatives on data analytics, reporting of metrics, proactive identification of emerging trends by utilizing data, and supporting the operation in identifying solutions that can improve data quality. Individual must be accountable, ethical, results oriented, trustworthy, and credible.


  • Captures and links pertinent customer information, such as wiring instructions and other administrative details, to ensure loan product details are correct.
  • Makes changes to existing loan products in the system of record per Finance or the Product Controller's request.
  • Applies judgment when interpreting data, preparing reports, and presents findings to management.
  • Makes resolution recommendations based on identified trends and facts.
  • Designs and analyzes complex reports often related, but not limited to loan documentation processes to satisfy management requirements and support/control activities.
  • Participates in and supports the implementation of projects and process improvement initiatives.
  • Collaborates with other functional areas within Loan Operations to identify and remediate systemic issues that sporadically prevent and hinder transaction processing.
  • Interprets data and makes recommendations for the launch of new products/services and upgraded platforms that loan documentation/processing functions.
  • Minimizes risk to the bank through a solid understanding of procedural requirements - provides solutions to reduce errors, and to adhere to audit and control policies. Serves as a checker for systematic transactions as a last line of defense.
  • Applies a solid understanding of how the team and area integrate with others in accomplishing the objectives of the sub-unit.
  • Provides informal guidance and/or on-the-job-training to new team members.
  • Works closely with own team and internal stakeholders to meet client needs.

Skills: Must have  

  • 4+ years of relevant industry experience (preferred a subject matter expert in Loan Operations, Risk and Control, or Compliance).
  • Experience in creating reports, decks, data dashboards, graphs and visualizations and delivering senior executive-level presentations. Extensive experience utilizing Microsoft Office (MS PowerPoint, MS Word and MS Excel) is required.
  • Demonstrated ability to track delivery of multiple priorities across multiple owners.
  • Demonstrated ability to synthesize complex information, translate into business goals, and drive results with a high sense of urgency and ownership.
  • Strong interpersonal, influencing and written/verbal communications skills.
  • Demonstrated ability to work well under pressure and multi-task with a sense of urgency.
  • Demonstrated ability to drive process improvement.
  • Ability and understanding of how to identify, mitigate, escalate, and resolve issues.
  • Ability to analyze and think critically and conceptually and interpretively to solve problems. Includes ability to identify opportunities, assess needs, conduct qualitative and quantitative analyses, synthesize insights, and provide recommendations.


  • 4+ years relevant experience
  • Can work well under pressure and multi-task with a sense of urgency
  • Proactive to escalate issues and drive change on process
  • Deliver results and able to meet tight deadlines
  • Ability to collaborate with team members within and outside of own team


  • Bachelor’s/University degree or equivalent experience


Job Family Group:

Operations - Transaction Services


Job Family:

Loan Documentation and Processing


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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